人人说英语初级31-35
Unit 31
Making a Complaint 抱怨
Conversation 1 (会话一)
Waitress: Yes, sir?
服务员：什么事，先生？
Customer: I hate to complain, but this soup is too salty.
顾客：我不想抱怨，但这汤也太咸了。
Waitress: I’m very sorry, sir. I’ll ask the manager to take care of this.
服务员：真抱歉。我去叫经理来处理。
Key words and phrases (关键词汇)
Soup （名）汤
Hate （动）不愿，不喜欢
Complain （动）抱怨
Salty （形）咸的
Manager （名）经理
Take care of 处理，对付
Conversation 2 (会话二)
Guest: Miss, the air-conditioner in my room doesn’t work.
客人：小，我屋子里的空调坏了。
Clerk: Oh, sorry about that. We’ll get it fixed as soon as we can.
职员：真对不起呀，我们会尽快派人修好。
Key words and phrases (关键词汇)
Air-conditioner （名）空调
Work（动）工作，运转
Fix（动）修理
Get it fixed 请人修理某物
Conversation 3 (会话三)
Customer: I’m afraid I have to return this sweater.
顾客：恐怕我得把这件毛衣退掉。
Shop assistant: May I ask if there’s anything wrong with it?
营业员：请问毛衣有什么毛病吗？
Customer: You see, there is a run at the desk.
顾客：你看，脖子这块脱针了。
Shop assistant: Oh, sorry. But do you want to change it for another one?
营业员：哦，对不起。你想换一件吗？
Customer: No, thank you.
顾客：不想换，谢谢你。
Key words and phrases (关键词汇)
Sweater （名）毛衣
Return（动）送回，退回
Wrong（形）有毛病的
Run（名）（针织品等的）脱针
Neck（名）脖子
Change（动）换，更换
Additional Useful Expressions (补充常用语)
How much longer do we have to wait?
我们还要等多久？
I have a complaint to make.
我有个意见得提一提。
This isn’t what I ordered.
这不是我点的菜。
Look, there is a mistake. I didn’t make any international calls.
这里有错，我没打过国际长途。
Can’t you be quiet, please?
你们就不能安静一点吗？
I want a refund. This is the receipt.
我想退钱，这是发票。
I’ve had enough of it.
我受够了。
Who’s supposed to take care of this?
这事情由谁来管？
This is ridiculous!
这也太荒唐了。
Don’t you see the no-smoking sign?
你难道没看见不准吸烟的告示牌吗？
Vocabulary　(词汇)
Mistake　（名）错误
International　（形）国际的
Call（名）（一次）电话，通话
Quiet安静的
Refund（名）退款，偿还金额
Receipt（名）发票
Be supposed to　应该…
Ridiculous（形）荒唐的，荒谬的
Sign（名）告示，告示牌
Unit 32
Feeling Ill
Conversation 1 (会话一)
Ye Ting: You look pale, Paul. What’s wrong?
叶挺：保尔，你的脸不好，怎么了？
Paul: I’ve got a headache?
保尔：我头疼。
Ye Ting: I’m sorry to hear that. Anything I can do for you?
叶挺：哎呀，这是真的。我能替你做点什么吗？
Paul: No, thank you. I’ll take an aspirin and see how it goes.
保尔：不用，谢谢。我先吃一片阿斯匹林，看看情况再说。
Key words and phrases (关键词汇)
Pale（形）苍白的
Headache（名）头疼
Aspirin（名）阿斯匹林
Notes (注释)
What’s wrong?　是在看到他人不适时询问的常用语。
Sorry在这里不是抱歉的意思，而表示同情。
Conversation 2 (会话二)
Ye Ting: What’s the matter with you, Paul?
叶挺：你怎么了，保尔？
Paul: I’m not feeling well. I think I’m having a cold.
保尔：我有点不舒服。我想我是得了感冒。
Ye Ting: Looks like it. You need to drink a lot of water and take a good rest.
叶挺：看起来是感冒。年得多喝水，好好休息。
Paul: Yeah, I will.
保尔：我会这么做的。
Key words and phrases (关键词汇)
Cold（名）感冒
Look like看起来像
Drink（动）喝
Rest（名）休息
Conversation 3 (会话三)
A: You didn’t come to work yesterday. What happened?
A: 昨天你没来上班，怎么啦？
B: I had to look after my son at home.
B: 我不得不在家里照顾我的儿子。
A: What’s wrong with him?
A: 他怎么了？
B: He has a fever.
B: 他发烧了。
A: Is he getting better now?
A: 他现在好些了吗？
B: I think so. Thank you.
B: 是的，谢谢。
Key words and phrases (关键词汇)
Happen（动）发生
Look after照顾，照料
Fever（名）发烧
Get better好转
Additional Useful Expressions (补充常用语)
Do you need a doctor?
要叫医生吗？
Have you been to see a doctor?
你去看过医生了吗？
Are you feeling okay?
conversation意思
你是不是有什么不舒服？
I am feeling dizzy.
我觉得头晕。
I feel like throwing up.
我感觉恶心，想吐。
I feel sick.
我觉得有些恶心。
Don’t catch a cold.
别感冒了。
I have a toothache/stomachache.
我牙疼／胃疼。
Do you cough a lot?
你咳嗽的厉害吗？
Shall I take you to the hospital?
要我送你去医院吗？
You should follow the doctor’s advice.
你得听医生的。
Take this medicine three times a day.
这药每天服三次。

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