Unit 4 Hotel Services
Unit Goals
What you should learn to do
1. Book a hotel room and services
2. Check in /out at a hotel
3. Fill in a reservation form
4. Fill in a room reservation card
service faultWhat you should know about
1. Hotel services in the USA
2. Relative clause
Section I Talking Face to Face
1. Imitating Mini-Talks
2. Acting out the Tasks
3. Studying Email Information on the Internet
4. Following Sample Dialogues
5. Putting Language to Use
Section II Being All Ears
1. Learning Sentences for Workplace Communication
2. Handling a Dialogue
3. Understanding a Short Speech / Talk
Section III Trying your Hand 
1. Practicing Applied Writing
2. Writing Sentences and Reviewing Grammar
Section IV Maintaining a Sharp Eye
Passage 1 :
Information Related to the Reading Passage
1. Kinds of hotels in the United States:
    Places to stay for a short time may be called hotels, hostels, motels or motor hotels, inns, lodges or resorts. Hostels, also referred to as youth hostels, are often for students working away from home. Motels have plenty of parking space and are usually near a freeway or highway. Inns are usually like motels. Lodges and resorts, or resorts hotels, are in the mountains, on the coast, or near lakes.
2. Kinds of beds:
    Beds go by many different names. Starting with the smallest, there are single, twin, dou
ble, queen and king size ones. “Long boys” are for exceptionally tall people. At some hotels, queen beds are the smallest size used, so a double room has two of them. Some hotels even offer their guests waterbeds. A rollaway can be moved into a room to sleep an extra
person. Hide-a-beds are sofas that fold out to make beds.
Text  Welcome to Climer Lodge
Miami University
Oxford, Ohio 45056
    Welcome to Climer Lodge. We are fortunate to have this beautiful facility to accommodate very special guests from Miami University. In our efforts to serve you, we ask that you note the following:
  ● The resident manager lives in Room 129, near the lobby entrance, and may be reache
d by dialing 9-5226. Please contact the manager if you have any questions or needs after 5:00 . on weekdays and throughout weekend stays.
● On the lower level of Climer you will find an ice machine, a canned beverage machine, a lounge area and kitchenette where coffee and tea and a light continental breakfast are provided.
  ● Lounge Hours:
  6:00 . to 11:00 . daily. It is a non-smoking atmosphere.
● Recreation Center Hours:
  9:00 . to 10:00 ., Sunday through Thursday. 9:00 . to 11:00 . on
  Friday and Saturday. No lifeguard is on duty in the swimming pool. Parents are required to be present at all times when children are in the pool. No children are allowed in the sauna.
● Check-out time is 10:00 . Upon departure, please leave the key in your room.
Phone Instructions:
● On-campus calls: Dial only the last 5 numbers. No need to dial the 52 prefix.
● Local telephone calls: Dial 88, then the 7-digit off-campus number.
● AT&T operator-assisted calls (collect, calling card, etc.) — dial 80, the area code
    (for all long distance calls), then the telephone number.
    To place an international call: Dial 8+011+Country Code+City Code+Number
● EMERGENCY PHONE NUMBER: PUBLIC SAFETY — 911 (Police, Fire, Medical)
Language Points
1 Explanation of Difficult Sentences
1. (Para. 1) We are fortunate to have this beautiful facility to accommodate very special guests of Miami University.
Analysis: In this sentence the infinitive phrase to have this beautiful facility ...is used as an adverbial of reason, modifying are fortunate.
Translation: 我们很荣幸为迈阿密大学尊贵的客人们提供优美的住宿条件。
Example: Miss Wang is very fortunate to have a chance to do her research work in Britain.
2. (Para. 3) On the lower level of Climer you will find an ice machine, a canned beverage machine, a lounge area and kitchenette where coffee and tea and a light continental breakfast are provided.
Analysis: Where introduces a relative clause modifying the antecedent kitchenette. In which can be used instead of where.
Translation: 在旅馆底层有冰箱、罐装饮料机、休息区和小厨房，那里提供咖啡、茶和欧式简餐。
Example: This is the famous small town where / in which Einstein once lived and worked.
3. (Para. 6) Upon departure, please leave the key in your room.
Analysis: Upon departure is a prepositional phrase used as an adverbial of time, meaning immediately after departure. Upon is the same as in this case.
Translation: 离开房间时请把钥匙留在房间内。
Example: Upon departure, please check your luggage again in case something is left behind.
4. (Para. 7) No need to dial the 52 prefix.
Analysis: In this sentence there is is omitted. The whole sentence should be There is no need to dial the 52 prefix.
Translation: 无需拨打前两位号码52。
Example: No work to do for the time being.

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