雅思（听力）历年真题试卷汇编17 (题后含答案及解析)
题型有：1. 
听力原文：OPERATOR: Hello, you have reached the complaints department. How can I help you? JACK: Yes, hello there. I am phoning to make a complaint regarding a flight that I took with you recently. OPERATOR: OK. There are some details I will need to take from you first. May I have your name please? JACK: Jack Dawson. That’s D-A-W-S-O-N.OPERATOR: And your address?JACK: It’s 33 Hillcrest Road. That’s H-I-double-L-C-R-E-S-T.OPERATOR: 33 Hillcrest Road. Is that in Exeter? JACK: Yes.OPERATOR: And what is the postcode of the residence? JACK: It’s AL698GQ.OPERATOR: Thank you. Do you have a telephone number? JACK: Yes. The number at my office is 754688.OPERATOR: That’s good, and may I just take a home phone number for you in case of emergencies? JACK: No problem. It’s 798662.OPERATOR: Are they both local numbers? JACK: Yes.OPERATOR: OK great, thank you for your patience. Now what is the nature of your complaint?JACK: I’m phoning to complain about a flight I took recently. I always take certai
n measures to ensure that I will be comfortable. For example, I always pay the additional cost for extra legroom and I always arrive punctually for the flight to make sure that I am seated beneath an air conditioner. Unfortunately I was disappointed to find that the air conditioning on the plane was broken, so I spent the entire flight in discomfort as it was too hot and the air was stuffy’.OPERATOR: I see. I do apologise for this fault with the air conditioning. Now while I have you on the phone, would you mind answering a short questionnaire regarding your recent flight?JACK: Sure.OPERATOR: OK, let’s get started. What did you think of the food that was served to you during the flight?JACK: I thought that it was inexpensive and quite delicious. However I was still very hungry afterwards as it was a very small portion and more of a snack. Providing a snack for lunch is not reasonable.OPERATOR: OK, I have noted that down. What was your opinion of the quality of service that you received from our staff on-board?JACK: The staff were very helpful, but each time I pressed the button to request service it took a long time for a staff member to arrive. I found this frustrating as there just weren’t enough staff on-board the flight to be able to serve all of the customers.OPERATOR: OK, that’s great. Thank you ve
ry much for answering those questions. Are there any other parts of your travel experience that you would like to comment on?JACK: Yep. The process of moving through security was very quick and helped to make my travel experience stress-free.OPERATOR: Okay. Do you have any extra comments on the services you received during the flight?JACK: Yes, I thought that the seats were very uncomfortable and looked very old. They were also in need of repair as the reclined feature on my chair was broken so I could not go to sleep for the whole flight. Luckily the entertainment facilities were very good so I was able to distract myself by watching movies.OPERATOR: Thank you so much for taking the time to answer all of my questions, we would like to offer you some gifts as a goodwill gesture, with a 20% discount on the cost of your hotel stay. We also appreciate that international calls to your home country can be expensive and we are sure that you would like to keep your family updated on your travels, so please accept a phone card, which has a credit of ￡20.JACK: Oh that’s really great. Thank you so much for the gifts!OPERATOR: No problem, we look forward to having you travel with us again soon! Have a fantastic vacation.JACK: Thanks! Bye!
Complete the notes below.Write ONE WORD AND/OR A NUMBER for each answer.COMPLANT TO THE AIRPORTExample AnswerName: Jack DawsonAddress: 【L1】______ Road, ExeterPostcode: 【L2】______Telephone: work: 【L3】______home: 798662
 
1． 【L1】
正确答案：33 Hillcrest
解析：本题简单，听清数字，跟上录音中的字母拼写即可。 
2． 【L2】
正确答案：AL698GQ
解析：本题考查数字和字母的听辨能力，跟上录音的节奏填写即可。 
3． 【L3】
正确答案：754688
解析：本题简单，根据录音，将所报数字逐一记下即可。 
Choose the correct letter, A, B or C.
 
4． What aspect of the flight does the man complain about?
A．punctuality
B．legroom
C．temperature
正确答案：C
service fault解析：根据“so I spent the entire flight in discomfort as it was too hot and the air was stuffy”可知，乘客抱怨机舱内太热，因此本题选C。 
5． What does the man think about the food served during the flight?
A．It is not enough to eat.
B．It is expensive.
C．It has a bad taste.
正确答案：A
解析：本题比较好定位，由“I was still very hungry afterwards as it was a very small portionand more of a snack”可知，乘客嫌提供的食物分量太少，因此选A。 
6． What does the man think of the service of the staff?
A．satisfied
B．long wait
C．bad attitude
正确答案：B
解析：本题根据定位词定位至“The staff were very helpful，but each time I pressed the buttonto request service it took a long time for a staff member to arrive to arrive．”由此可知，需要服务时要等较长的时间staff才会来，故本题选B。 
Complete the sentences below.Write NO MORE THAN TWO WORDS for each answer.
 
7． The man felt satisfied with______because it was quick.
正确答案：security
解析：本题定位至“The process of moving through security was very quick and helped to makemy travel experience stress-free”，然后抓取核心名词security作为本题答案。 
8． During the flight,______facilities helped him distract from other poor quality of the service.
正确答案：entertainment
解析：本题定位至出题句“Luckily the entertainment facilities were very good so I was able todistract myself by watching movies”，很容易得出答案entertainment。 
9． As a gift, a 20% discount on the______fees will be offered.
正确答案：hotel
解析：根据“we would like to offer you some gifts as a goodwill gesture，with a 20％ discount onthe cost of your hotel stay”便知，在酒店住宿上享有20％的折扣，故本题填hotel。 
10． The flight company also offers the man a______worth ￡20.
正确答案：phone card
解析：￡20比较好定位，原句为“…so please accept a phone card，which has a credit of ￡20”，因此此处填phone card。 
听力原文：PRESENTER: Good morning, listeners! And welcome back to Star Radio! Today on the show we have a visitor from Yazoo Car Rental who is going to give us an insight into his company and into the public transport system! Welcome Jonathan!JONATHAN: Thank you for having me. Yes, I would like to start by introducing my company Yazoo Car Rental. We are the cheapest and most reliable rental company in the city and have won multiple awards for the quality of our services. This success did not come easily, however, and it proved important that we stay fresh and are always thinking of ways to attract new customers. Our first attempt to do this was to offer a free gift with every car rental, which we were confident the customers would be very interested in. The offer of a free hoover with each rental, however, did not attract any new customers so we quite quickly stopped offering it.In 2002, a new taxi company opened next door to us and we started losing a lot of business to them, so we introduced an offer that we hoped might compete with their service. We offered a new package where you could rent a car with a driver for a small extra fee. By introducing this offer, we found that all of our customers preferred to drive the cars themselves, so again this offer was unsuccessful in attracting
more customers.Learning from these mistakes, we decided to offer a package service where the customer no longer had to come to our offices to pick up the rental car. Instead we could drop off and pick up the car anywhere in the city to make the customer’s experience a lot more stress free. This offer was very popular and increased our profits by 30%.In order to attract a younger demographic, we updated the models of cars that we offered for rental. We began offering more trendy cars such as minis and smart cars that we thought might appeal to the younger crowd and we also purchased them in more fun colours like reds and greens. This offer attracted some new customers of a younger age group, however not as many as we hoped.Next I decided to offer our services at a discounted price on our website where it could be seen by thousands of people. I thought that this could be a great way to attract a number of new customers who would never have heard of us before and it worked fantastically well. Following the success of the discount offer, we had so many customers that it became necessary to open a new branch of the company in the centre of the city. The cost of renting offices in the city centre was very high, so we hoped that our profits would justify this expensive decision.
We made enough profit to keep our city centre offices open, but we had hoped for a greater increase in customer numbers.JONATHAN: Now for the second part of my talk, which is on the topic of public transport. There are many benefits to public transport, for example, the recent introduction of bus lanes has meant that buses are now unaffected by traffic jams and are able to stay on schedule. Unfortunately, as fewer and fewer people are taking the bus nowadays, the service has become quite inefficient. This reduction in passengers may be due to the stories in the newspaper about the dangers posed to pedestrian safety by the buses, however this is largely untrue as buses are responsible for far less pedestrian-related accidents than cars. I use the bus service often, as car petrol is so expensive nowadays that the bus is far more affordable. However, if I am in a rush I prefer to take a taxi as they tend to get you to your destination very quickly so you can remain punctual for your appointments. I also very much enjoy flying to my destinations, as the service is incredibly fast and the airports are always very easy to find. Personally, my favourite mode of transportation is the bus. Due to the lack of people using the service I have found that the buses are never overcrowded so there is always a
seat available. They are also never dirty as they get cleaned regularly. However, I have found that sometimes the bus can be over a half hour behind schedule which can be very frustrating. There has been a lot of fluctuation in the price of bus tickets in the last couple of years. In the past, ￡1.80 for a ticket was enough to sustain the bus companies, however, as the price of fuel increased so did the ticket prices. Now the ticket prices are declining as the bus companies try to encourage more people to use their service again.Well, that’s all from me today. Thank you for listening.
What is customers’ attitude towards the following services?Write the correct letter, A, B or C, next to questions 11-16.A They are very interested. B They might be less interested. C They are not interested.
 
11． a free gift
正确答案：C
解析：本题出题句为“The offer of a free hoover with each rental，however，did not attract anynew customers so we quite quickly stopped offering it．(然而，租车免费赠送吸尘器并没有吸引到新的顾客，因此我们很快就取消了这个活动)”，因此对应选项C。 
12． a driver for an extra fee
正确答案：C
解析：根据“We offered a new package where you could rent a car with a driver for a smallextra fee．By introducing this offer，we found that all of our customers preferred to drive the carsthemselves…”可知，a driver for a small extra fee也不受欢迎，因此对应选项C。 
13． a package service
正确答案：A
解析：根据“…we decided to offer a package service…”以及“This offer was very popular andincreased our profits by 30％”可知package service广受欢迎，因此对应选项A。 

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