Performance Appraisal Form
员工工作表现评估表
Name姓名: | ID NO. 工号: | Grade 级别: | Hire Date入职日期: | |
| position职位 Dept部门: | Position职位: | Present Position Date任现职日期: | ||
Direct Report直属上司: | Review Period 评估期限: | |||
Review Tape: ☐ Pass Probation试用期转正 ☐ Promotion 晋升 ☐ Transfer 调动
评估类型: ☐ Demotion 降级 ☐ Mid-year 年中 ☐ Annual 年度
Associate Success Profile Ratings 员工评估内容 | Rating 评分 |
Grooming and Appearance仪容外表 Maintain neat & tidy professional appearance & grooming. Keep a smiling and confident posture. Meet the hotel policy and requirement completely. 保持良好的职业形象，干净、整洁的个人仪容外表，降服穿着与工作相符，保持微笑和自信的姿势，遵照酒店仪容外表的标准和行动规范。 | |
Punctuality and Attendance纪律及出勤 Ability to follow given schedule and commitment to the work task. Observe all items of hotel rules and regulations. No late arriving or early leaving for work. 是否按时上下班并在规定的时间安排内完成各项工作任务，是否能遵照酒店及部门的各项规章制度。 | |
Quality and Quantity of Work工作质量、数量 Follow standard & procedure to do the job task in an accurate, quick way. The staff can meet or exceeds the expectations for the normal production within scheduled time. 员工是否能依照程序和标准，迅速、准确认真，按时按质完成所分配的工作。员工可到达或超出酒店和部门的期望。 | |
Job skills & Knowledge专业知识和技能: Grasp the procedures and methods of operation and equipment involved on the job related. Possess knowledge necessary for the present position. Active in participating various training to improve job skills and enrich the job knowledge. 具有从事本职工作必备的专业知识和技能，掌控一定工作程序并积极参加各种专业培训，提高相关的工作技能，增长专业知识，提高工作效率。 | |
Attitude & Responsibility 工作态度及责任心 Strong sense of responsibility, maintain a positive, optimistic and enthusiastic attitude towards work. High accountability and reliability. Take ownership of both positive and negative outcomes of work performance. 是否具有很强的工作责任意识和责任心，保持积极向上，乐观热情的工作态度。具有高度的责任心和信任感， 对工作不管正面、负面都敢于承当相应的责任。 | |
Exceed Customer Expectation服务意识 Anticipate and take positive actions to meet and exceed internal & external customer’s needs and expectations. Maintain to continue searching for various ways to solve customer’s problems to increase their satisfaction. 估计客人的需要，主动帮助客人解决问题，不断寻求各种方式以提高客人的中意程度，不论对客人还是对员工都能保持相同的服务标准。 | |
Communication Skills 沟通技能 Speaking clearly and listen effectively with co-workers in one-on-one or small group settings. Possess necessary writing skills and non-verbal communications skills.表达清楚, 逻辑思维能力强，积极聆听，公道的采取一对一和小组的沟通方式，具有良好的书面和非语言表达能力。 | |
Team Spirit and Cooperation团队精神与合作 How well the staff gets along with co-workers as well as customers and other people contacted in the course of the job. Volunteer as needed to help ensure team success. 员工乐于协助他人来共同完成工作任务，并能对部门积极提出公道化建议，在工作中是否与同事、客人关系和谐。只要集体需要, 能够无私地为集体的成功做出奉献. | |
Associate Success Profile Ratings 员工评估内容 | Rating 评分 |
Work Independently & Manage Time独立工作/公道安排时间 Work without close supervision, use good judgment to anticipate workload and prioritize work task based on the time needed to completion. Able to think logically and distinguish between right and wrong.. 工作无需他人监督,判定准确, 能独立分析问题和处理特别情形。是否能够公道安排各项工作，确保工作按时完成。具有较强的逻辑思维能力. | |
Willing to Learn & adapt to Change适应环境变化的能力 Actively pursue self-development, and modify the behavior due to the changing situation. Demonstrate the flexibility in handling the changes. Eager to attend the training program. 在工作中不断寻求个人发展并能对自己的行动及时进行修正。在处理变化及不同局势中能表现出有足够的灵活性。积极参加酒店安排的各项培训活动。 | |
Take Initiatives创新精神 Degree to which staff is a self-starter, can work with minimum guidance. Continue to seek new and creative methods to do the job. Easy to absorb new thins with open mind and dare to face the challenge. 员工是否能不断寻求更好的工作方法，并付诸于实践。容易接受新事物，敢于接受不同的挑战。 | |
Multitask Skills 同时担当多项工作 Shift back and forth efficiently two or more tasks, balancing priorities take more responsibilities at the same time. 掌控多种工作技能，能同时承当多项工作任务并能处理好先后顺序，有效地安稳工作重点和轻重缓急。 | |
Comments总评语： | Average Score 总平均分 |
RATING STANDARD平分标准: | REQUIRED SIGNATURES 签字 |
☐ 9-10 Outstanding 杰出表现 | Remark:These signatures indicate the reviewer& associate have discussed this Appraisal Form. 备注： 签字意味着评估人与员工已讨论以上所有评估内容。 Employee Signature/Date: 员工签字/日期： ________________________ Reviewer Signature/Date: 评估人签字/日期： ________________________ Dept Head/Division/Date: 部门经理/总监签字/日期:________________________ |
☐ 7-8 Exceeded Expectations 超出期望 | |
☐ 5-6 Meet Expectations 到达基本要求 | |
☐ 3-4 Did Not Meet Expectations 未到达标准 | |
☐ 1-2 Unsatisfactory 不中意 | |
Employee’s Comments员工意见: | |
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