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How to Schedule Your Visa Appointment
directly through the website, the Call Center, or at a Citic bank ATM. If paying
cash. If you prefer to pay in cash, the appointment website will produce a bank
on the type of appointment for which you have registered; the deposit slip will
, log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt
bank receipt confirmation number into the requested field.
Customer Service
1. The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.
B. the American idea of customer service
2. When customers get to a store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet the m warmly and offer to help them find what they want. Customers usually don’t have to ask how much items cost, since prices are clearly marked.
D. honored guest
3. When customers are ready to checkout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk.
E. checkout service
4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your satisfaction is guaranteed”. So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.
A. satisfaction guaranteed
5. Customer service in America grows out of the belief that “the customer is always right”. If
a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is th
e quality of the product or service that is being（D. offered）Consumers often must encounter an experience to not only be a satisfied
customer, but a loyal customer. Customer service is a part of that experience.
Top notch service will create（E. loyalty）
and a returning customer, which is what we all must strive for.
Excellent customer service is （A. vital）
to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a（C. priority）
schedule英语怎么发音. Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not
（B. optional）; it's a requirement for businesses to survive.
non-verbal communication of another person can be a great asset in the
may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. Being familiar with another person
communication within the negotiation atmosphere.
Ada wants to do franchise business and turns to Bill for some information about franchise business.
Ada: Hi, Bill. I am really interested in franchising opportunities. Would you be able to give me some advice?
Ada: Ok, first, what are the qualifications that a franchisor should have? Bill: Generally speaking, a franchisor should be a well-developed company with business resources such as a trademark, trade name and business model.
Bill: A franchisee should have the necessary funds, work goals and employees, etc.
Would you please tell me something about the franchise fees?
Bill: Ok. The fees for the franchise are an initial fee and a usage fee. Ada: Now, （E. could you tell me how long a franchise contract will last? ）
Bill: In general, it is no less than three years. Then both the franchisor and the franchisee may talk about the conditions, and see whether the contact needs to be rewritten.
Ada:（D. Thank you very much for all the information.）
Bill: My pleasure.
to use English when talking to different people within your company who don't
speak your language; these may be colleagues or co-workers, superiors or subordinates—who may work with you in your own department, in another part of the building or in another branch. And you may also have to deal in English
and members of the public. Moreover, these people may be friends, acquaintances
than you. The relationship you have with a person determines the kind of language you use.
This relationship may even affect what you say when you meet people: for
the Managing Director of a large company or to say “Good morning, it's a great pleasure to meet you” when being introduced to a person you'll be working closely with in the same team.
Remember that people form an impression of you from the way you speak and
countries have different ideas of what sounds friendly, polite or sincere—and of what sounds rude or unfriendly! Good manners in your culture may be considered bad manners in another.
Remember also that your body language, gestures and expression may tell people more about you than the words you use.
Alibaba Seeks to Raise Billions in IPO
Investors in the United States are preparing for the first public sale of stock in the

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