专利名称：EMERGENCY RECORDING DURING VOIP
SESSION
发明人：Steve Vick,Bob Mulrow
申请号：US11556749session下载
申请日：20061106
公开号：US20080107247A1
公开日：
20080508
专利内容由知识产权出版社提供
专利附图：
摘要：A method and apparatus are provided for recording a call between a client and an agent through an automatic contact distributor. The method includes the steps of the automatic contact distributor receiving a recording request from the agent, the
automatic contact distributor activating a recording program, the recording program sniffing traffic within a packet telephone of the agent to detect packets exchanged between the agent and client and the recording program recording the detected packets between the agent and customer.
申请人：Steve Vick,Bob Mulrow
地址：Aurora IL US,Wheaton IL US
国籍：US,US
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