CUSTOMER FEEDBACK QUESTIONNAIRE
客户满意度调查问卷
We need your suggestions and comments
Accessibility of our Website □Excellent □Very good □good □fair
□poor  □very poor □Disappointing
Your main information area of interest □产品范围  1 □产品范围  2  □产品范围  3
□产品范围  4
Adequacy of the information provided □Excellent □Very good □good □fair
□poor  □very poor □Disappointing
Helpfulness of the information provided □Excellent □Very good □good □fair □poor  □very poor □Disappointing
About our products
How frequent do you purchase products
from Total?
□Daily □weekly □monthly □never
Total products that you purchase most frequently (Hold down "control" to select more than one product) * □Jewellery packaging □Jewellery display  □Watch packaging □humidor □gift box  □others
Place where you purchase Total products
most frequently *
Name of outlet where you purchase Total
products most frequently
Range of Total's products □Excellent □Very good □good □fair
□poor  □very poor □ Disappointing Quality of Total Products □Excellent □Very good □good □fair
□poor  □very poor □Disappointing Pricing of Total's products □very Expensive □Expensive
□Somewhat Expensive □fair □Somewhat
inexpensive □inexpensive □very
inexpensive
Based on your last experience with Total
products, would you purchase products
again from Total?
□Yes □No □Maybe
About our services
How quickly we answer the phone □Excellent □Very good □good □fair
□poor  □very poor □Disappointing
How we answer the phone □Excellent □Very good □good □fair
□poor  □very poor □Ｄisappointing
The accuracy and honesty of the information we supply you with □Excellent □Very good □good □fair □poor  □very poor □Disappointing
How you find our customer services □Excellent □Very good □good □fair
□poor  □very poor □Disappointing
Our reliability to call you back when w e say we will □Excellent □Very good □good □fair □poor  □very poor □Disappointing
The level of service that you receive from our service stations □Excellent □Very good □good □fair □poor  □very poor □Disappointing
Helpfulness of our service station staff □Excellent □Very good □good □fair □poor  □very poor □Disappointing
customer的中文意思Our ability to meet your orders/requirements □Excellent □Very good □good □fair □poor  □very poor □Disappointing
Timeliness of our deliveries □Excellent □Very good □good □fair
□poor  □very poor □Disappointing Our complaint handling system □Excellent □Very good □good □fair
□poor  □very poor □Disappointing Condition of our service stations □Excellent □Very good □good □fair
□poor  □very poor □Disappointing
Condition of our service station equipment □Excellent □Very good □good □fair □poor  □very poor □Disappointing
Base on your last experience with our
services, would you purchase
products/services again from Total?
□Yes □No □Maybe
Please share with us any other information would you like to help us serve you better Comments/Suggestions :
Complaint  :
Compliment  :
YOU COMPANY NAME:
SIGNATURE:
DATE:

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