商务交际英语（1）
1、A receiver will react favorably to a message that contain positive news. Favorably means____.
A. 风味 B. 急切 C. 好意地 D. 粗鲁地
正确答案：C
2、Nonverbal symbols often accompany verbal symbols. Nonverbal symbols mean ____.
A. 非动词符号 B. 动词符号 C. 非语言符号 D. 语言符号
正确答案：C
3、When you receive a message ____ is accurate, easy to understand, you form a positive image of the receiver.
A. where B. when C. there D. that
正确答案：D
4、Revamp your message because it contains some errors. Revamp means____ here.
A. 重新回 B. 派遣 C. 改进 D. 退回
正确答案：C
5、A claim is a message that requests a refund, an exchange, or a discount on merchandise or services. Discount means____.
A. 计算 B. 赊账 C. 折扣 D. 柜台
正确答案：C
6、Conditions outside the receiver and the sender that detract from the communication process are called external barriers. Examples include environmental factors such as lighting, heat, humidity, comfort, and noise. The appearance of a written document also may be an external barrier to communication. A document can create an external barrier if i
t is smudged; contains errors in content, spelling, or grammar; or is resented in an inappropriate format. You may become so distracted with the appearance of the document that you fail to comprehend its contents. Another external barrier to communication with an organization is a closed or authoritarian climate. In that environment, decisions and policies often are made and implemented by command. Consequently, workers may stop offering suggestions because they believe that making suggestions is useless. Conversely, in an open climate in which ideas and information are welcomed, communication flows easily. Workers believe that supervisors and managers are receptive to ideas, which facilitates communication. Many managers in progressive organizations realize the importance of maintaining open communication. They know that being sensitive to employees’ attitudes and ideas encourages creativity and growth.
(1)、Conditions outside the receiver and the sender that detract from the communication process are called external barriers. Examples include environmental factors such as lighting, heat, humidity, comfort, and noise. The appearance of a written document also may be an external barrier to communication. A document can create an external barrier if i
t is smudged; contains errors in content, spelling, or grammar; or is resented in an inappropriate format. You may become so distracted with the appearance of the document that you fail to comprehend its contents. Another external barrier to communication with an organization is a closed or authoritarian climate. In that environment, decisions and policies often are made and implemented by command. Consequently, workers may stop offering suggestions because they believe that making suggestions is useless. Conversely, in an open climate in which ideas and information are welcomed, communication flows easily. Workers believe that supervisors and managers are receptive to ideas, which facilitates communication. Many managers in progressive organizations realize the importance of maintaining open communication. They know that being sensitive to employees’ attitudes and ideas encourages creativity and growth.
正确答案：
(2)、1. Examples of external barriers include environmental factors.
A. 是 B. 否
正确答案：A
(3)、2. A smudged document can create external barrier to communication.
A. 是 B. 否
正确答案：A
(4)、3. The appearance of a written document may be internal barrier to communication.
A. 是 B. 否
正确答案：B
(5)、4. In an open climate, decisions and policies often are made and implemented by order.
A. 是 B. 否
正确答案：B
(6)、5. A closed or authoritarian climate may create external barrier to communication within an organization.
A. 是 B. 否
正确答案：A
7、You may write an email to thank all the committee members who ___ the research and design of the new leave policy.
A. contributed to B. consist of C. congratulate D. communicate
正确答案：A
8、Ok sign has different meanings in different cultures.react to中文翻译
A. 是 B. 否
正确答案：A
9、In effective messages with neutral, positive, or routine news, the main idea appears clearly and concisely in the first or second sentence.
A. 是 B. 否
正确答案：A
10、A formal report often contains preliminary parts ___ a title page, an executive summary, and a table of contents, as well as supplementary parts such as a bibliography and an appendix.
A. for example B. such C. such as D. /
正确答案：C
11、Receive feedback means ____ in Chinese.
A. 拒绝反馈 B. 接收反馈 C. 书写反馈 D. 改写反馈
正确答案：B
12、In _____, all lines begin at the left margin.
A. block format B. modified block format C. simplified block format D. simplified format
正确答案：A
13、____ is the oral version of e-mail and replaces answering machine.
A. Teleconference B. Videoconference C. Pager D. Voicemail
正确答案：D
14、The parts of an email contain to line, from line, date line, subject line, body. Body here means____.
A. 树干 B. 枝干 C. 身体 D. 正文部分
正确答案：D
15、The closing paragraph contains important information or explanations about the main i
dea of the message.
A. 是 B. 否
正确答案：B
16、Subordinates mean ____ in Chinese.
A. 地铁 B. 上级主管 C. 下属 D. 同事
正确答案：C
17、Secondary research involves locate data that already has been gathered and reported.
A. 是 B. 否
正确答案：B
18、A company's annual report to stockholders or a report to a government agency is an e
xample of a formal report.
A. 是 B. 否
正确答案：A
19、Subject line is a/an ___description of the main idea of the message.
A. detailed B. important C. brief D. meaningless
正确答案：C
20、Globalization means ____ in Chinese.
A. 信息化 B. 科技化 C. 全球化 D. 交际化
正确答案：C
21、Developmental paragraph can support the main idea by providing____ and____.
A. opening remark, closing remark B. topic sentence, opening remark C. specific facts, details D. ending and examples
正确答案：C
22、Personal space means ____ in Chinese.
A. 个人空间 B. 外太空 C. 虚拟空间 D. 剩余空间
正确答案：A
23、Analytical reports present information, so they include very little analysis.

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