ALM/Quality Center Clients Frequently Asked Questions
April 2023
OpenT ext ALM/Quality Center is continually evolving. We continue to innovate, enhancing the user experience and improving administration efficiency to meet the demands of the digital age. Have questions about the evolution of ALM/Quality Center clients? We have created the fol-lowing guide to provide the answers to your FAQs.
Microsoft has ended the support for Internet Explorer  for certain operating systems since June 15, 2022.
How does it impact ALM Desktop Client?
Following Microsoft’s announcement, Micro Focus (now part of OpenT ext) ended support for ALM Desktop Client on Internet Explorer start-ing June 15, 2022. Our recommended replacement is ALM Client Launcher—a Windows application that runs ALM Desktop Client with-out dependency on Internet Explorer. It support full functionality of ALM Desktop Client and greatly reduces administration overhead.
Y ou need ALM/Quality Center 12.60 or later to use ALM Client Launcher. Since ALM/Quality Center 12.60 ended committed support on August 31, 2022, OpenT ext recommends updating your ALM/Quality
Center server to the latest product version to avoid Internet Explorer depen-dency, as well as receive latest updates and benefits from the full range of new features and functionalities. OpenT ext’s product support lifecy cle provides an overview of which versions of our products are suppor ted. Visit this lookbook for information and resources on ALM/Quality Center upgrade.
What is ALM Client Launcher and what benefits does
it bring?
ALM Client Launcher is a Microsoft Windows application to run ALM Desktop Client without dependency on IE browser and Active X tech-nology. It can be deployed via Windows Installer and greatly reduce administration overhead. The installer makes it easy for IT organiza-tions to distribute ALM Client Launcher to all end-user environments. Y ou can also install ALM Client Launcher from command line, enabling automatic deployment using scripts. Alternatively, your organization may let each individual user install it for himself without the need of administrator privilege.ALM Client Launcher runs the ALM Desktop Client in place of Internet Explorer, preserving all functionality including Lab Management and Site Administration. Therefore it is the best choice for minimizing the impact of IE11 retirement on your business.
F igure 1. ALM Client Launcher Windows installer
Where can I download ALM Client Launcher?
You can download it from OpenT ext AppDelivery Marketplace. Please refer to the product compatibility information on the marketplace page to learn the supported versions of ALM server.
If you are using ALM/Quality Center 15.5 or later, you can download ALM Client Launcher directly from your ALM server via the ALM qcbin page (for example alm.server.domain/qcbin/). Click on the ‘A LM Desktop Client’ link or the rocket icon next to it and it will guide you where to download.
FAQ
FAQ
ALM/Quality Center Clients
Figure 2. ALM qcbin page
How do I migrate ALM Desktop Client from Internet Explorer to ALM Client Launcher?
Simply run ALM Client Launcher and no client-side migration needed. When you run ALM Client Launcher for the first time it will download the ALM client files to your local machine. From then on, you can enjoy the same ALM functionality as what you can access with ALM Desktop Client on Microsoft Internet Explorer.
Besides ALM Client Launcher, what other client options does OpenT ext recommend?
Besides ALM Client Launcher, we recommend the following lightweight clients.
Lightweight Clients
These clients contain a subset of ALM client functions and feature simple and modern UI, providing enjoyable and productive user experiences.■Web Runner: a pure web-based client with release management,
requirement management, test plan, test lab, defect management and dashboard view functions.
■Quality of Things (QoT): runs on tablet devices running Android, iOS or Windows, with offline manual testing capability.
What browsers does Web Runner support?
Web Runner is purely web-based, so it works with any browser including Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge, and runs on any type of PC or tablet with a browser.
What can I do in Web Runner?
Most of the common end-user tasks can be done in Web Runner, with the following modules: Dashboard, Releases, Requirements, T est Plan, T est Lab and Defects. Y ou can implement customizable workflow using JavaScript language. You can also create and view test coverage for requirements, and view requirement coverage for tests.Web Runner has a modern user interface that provides a productive work environment.
Web Runner functionalities are evolving in each release, see Appendix to learn details.
Can I run UFT tests with Web Runner?
Yes, with the ALM T est Execution Agent configured on your host ma-chine, you can trigger UFT tests and view the results (passed/failed) in Web Runner.
Does Web Runner have any features to enforce processes?
Y ou can use customizable workflow scripts to implement controls.
If I connect to an ALM project in Web Runner
and modify workflow script there, how does that present in the ALM Desktop Client for the same
tablet defects
ALM project, and vice versa?
Workflow defined in Web Runner is not the same as what defined in ALM Desktop Client. The same ALM project can have two separate workflows: the new JavaScript script workflow for Web Runner and the existing VB script workflow for ALM Desktop Client.
If you want to apply the same workflow for all the users of a project, either let them use the same client or keep the two workflows consistent.
Y ou can restrict a user group from using both ALM Desktop Client and Web Runner. T o disable certain user groups from using Web Runner, you can do so in Project Customization—Module Access.
T o disable certain user groups from using ALM Desktop Client, you can do a simple edit to the workflow VB script ‘CanLogin’ function. Here’s an example:
Function CanLogin (DomainName, ProjectName, UserName)
CanLogin = True
if User.IsInGroup("Defect Reporter") then
msgbox "You are expected to visit this ALM project using Web Runner!"      CanLogin = False
end if
End Function
Is there a migration tool from VB script workflow
in ALM Desktop Client to the JavaScript one in
Web Runner?
No such tool will be available. The best practice is to first identify which user groups can start to use Web Runner, and then review their work-ing process and implement the new JavaScript workflow. Others still remain on the ALM Desktop Client and their existing workflow. Does Web Runner consume a full ALM license?
Because Web Runner has most of the common functionality, it needs a full ALM/Quality Center license.
Is there a web-based UI for site admin?
Yes. Site Administration has a web-based user interface that enables site administrators to manage their ALM/Quality Center environments from anywhere and any browser with full admin functionality. Where can I download Quality of Things (QoT)?
Install QoT for Android from the Google Play Store, QoT for iOS from Apple App Store, and download QoT for all supported OS, including Windows from the OpenT ext AppDelivery Marketplace.
Is QoT included with an ALM license purchase,
like an add-in, or does it require a separate license?
QoT is part of the ALM/Quality Center offering, with no additional charge. Note that QoT consumes a full license when connected to the server (online mode).
Does QoT have any features to enforce process?
Though ALM/Quality Center workflow is not supported, QoT allows ad-mins to set rules for all users to control what they can do under certain conditions. For example, a test can be downloaded or executed only when it meets certain conditions.
Does QoT include reporting features?
Because QoT is mainly for test execution and not management, there are no plans to add reporting and dashboards.
Is it okay to access a single ALM project via different types of ALM client?
Y es. Each user can use their preferred client to access the same project in ALM.What will happen to those client options not in
OpenT ext’s recommended list?
In the past, OpenT ext introduced a few different client options as listed in the table below. They are essentially different ways to run the same ALM Desktop Client. OpenT ext will continue to support these options if the technology they rely on is still supported by the vendor. However, we recommend using ALM Client Launcher which offers more conve-nience in terms of deployment and upgrade.
Legacy Options to Run ALM Desktop Client
How do I use ALM Desktop Client with Microsoft Edge? Run ALM Desktop Client in Microsoft Edge ‘Internet Explorer (IE) mode.’ Refer to Microsoft Getting Started Guide on Microsoft Edge + Internet Explorer mode. OpenT ext also provides a KB article with instructions about how to access ALM from the Edge Browser with IE mode. How long will ALM Desktop Client for Microsoft Edge
IE Mode be supported?
According to Microsoft, Internet Explorer mode in Microsoft Edge en-ables backward compatibility and will be supported through at least 2029. As long as IE mode in Edge is supported, OpenT ext supports ALM Desktop Client running in this mode.
How do I deploy ALM Desktop Client with
Microsoft Application Virtualization (MS App-V)?
A brief description of the process is:
1. Create a .msi installation file for ALM Desktop Client files using the tool OpenT ext provided
2. Package the .msi file and register it in Microsoft App-V server
3. On App-V client, download the ALM App-V package and launch the client.
For more detailed instructions, please refer to the KB article.
ALM Desktop Client Microsoft Edge
(Internet Explorer mode)
Windows administrator ALM Explorer Microsoft Windows Windows administrator
ALM Client for
Microsoft App-V
Microsoft Windows Windows user
FAQ
ALM/Quality Center Clients
Appendix: Comparing Web Runner Functionalities in ALM/Quality Center Versions
Dashboard Analysis View
Dashboard View View Only View Only View Only
Management Releases CRUD ●
Progress
Quality
Status
Requirements Requirements CRUD ●
Requirement Tree  ●
Requirement Grid
Linked Defects ●
Requirement Traceability
T est Coverage ●
Coverage Analysis
Traceability Matrix
Version Control View Only
T esting T est Plan CRUD ● ●
T est Plan Tree ● ●
T est Grid
Parameters
T est Configurations
Requirement Coverage View Only
Linked Defects ● ●
Dependencies
Analysis
Version Control View Only View Only
T est Lab CRUD ●
Execution Grid ● ● ●Manual T ests Only
Execution Flow
Automation
Linked Defects ● ●
Analysis
T est Runs
Defects ● ● ● ●Blank: Unsupported ●: Supported Continued on next page CRUD: create, read, update, and delete
Product Module Product Feature Product
Functionality17.0.x16.0.x15.5.x15.0.x
Project  Customization User Properties●*●*●*●* Project Users●*●*●*●* Groups and Permissions●*●*●*●* Module Access●*●*●*●* Project Entities●*●*●*●* Requirement Types●*●*●*●* Risk-Based Quality Management
Project Lists●*●*●*●* Automail●*●*●*●* Alert Users
Workflow ●
Blank: Unsupported ●: Supported
*T hese customizations need to be defined using the ALM Desktop Client. Existing customizations can all be used in Web Runner.
Need More?
■Learn more about ALM/Quality Center: www.microfocus/alm ■Get help from ALM/Quality Center online documentation:
admhelp.microfocus/alm Learn more at
www.microfocus/opentext

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