ORACLE FLEXCUBE Accelerator Pack 12.3 – Product Catalogue
ORACLE
FINANCIAL SERVICES
Table of Contents
1.1 Introduction: (3)
1.2Business scenario: (3)
1.3 Synopsis: (3)
1.4 Detailed Coverage: (4)
1.5 Events Covered: (4)
1.6  Advices / Statements supported: (5)
1.7 Reports: (5)
1.8 Maintenances in Collection Module: (5)
oracle切割字符串函数Product Catalogue – Collections Module (CN)
1.Product Code  - CNP1- Collection Product
1.1 Introduction:
This Product can be used for creating collection contracts on both online and batch (CNDBATCH). During batch process, the defaulted contracts (schedules with overdue) of CL, CI, LE and MO modules are picked and creates a collection contract in collection module with the product(s) linked in collection product screen. Manual collection agent assignment, manual queue assignment and auto closure of collection contract on payment of defaulted contracts are supported in the collection product.
1.2Business scenario:
∙Collection contracts are created for defaulted CL, CI, LE and MO contracts.
∙Automatic assigning of contracts to different queues based on:
o Amount due and schedule overdue or either of one
o Credit Scoring
o No of cheque bounces and PDC outstanding
o Automatic queue assignment based on Rules & SDEs like:
ASSET_TOTAL_OVD
ASSET_SCH_OVD
NO_CHEQUE_BOUNCES
PDC_OUTSTANDING
CREDIT_SCORING
∙Automatic assigning queues to agent group or to an agent to process the collection of the defaulted assets.
∙Interacting with the customer and collecting dues from the customer.
∙Closure of collection contract.
1.3 Synopsis:
∙This product can be used for creation of collection contracts on both online and during batch process (CNDBATCH).
∙Auto assigning to queues and agents.
∙Auto closure of collection contracts on payments of defaulted contracts.
1.4 Detailed Coverage:
Preferences:
∙Allow Manual collection Agent Assignment
o Yes
∙Allow Manual Queue assignment
o Yes
∙Auto Closure of collection contract
o Yes
∙Wait for child collection to close
o No
∙Mapping of asset products with collection product
- Mapping products from the modules CL, CI, LE, and MO to create collection contracts for the defaulted contracts.
Charges:
∙Charges can be levied for the Breaking Promise to Pay Policy and event BFEE is maintained for the same.
∙  A charge class is maintained for the collection module and same is defaulted in charges tab of Product maintenance.
1.5 Events Covered:
CQAS            -          Collection Queue Assignment
CASG            -          Collection Agent Assignment
CNIB              -          Interaction Booking
CNAP            -          Interaction Approval
CNRJ            -          Interaction Rejection
CNEX            -          Interaction Execution
CNMS            -        Interaction Reminder Message
BFEE              -          Broken promise Penalty Charge
RFEE            -          Reversal of Broken Promise Fee
CAMD            -          Collection amendment
CIAM            -          Collection Interaction amendment
CLOS            -          Collection Closure
CLST              -          Collection Status change
1.6  Advices / Statements supported:
Collection reminder Message          -            COLL_REMINDER
1.7 Reports:
Collection Interaction Details
Activity Report
Delinquency Analysis by overdue days
Account level activity Report
Delinquency and Activity by each Collection Agent
Cash Receipts by Collector, Daily and Month to Date
Customer Aging Report by Collector (Agent)
Contacts Results and tickles by Collector (Agent) Summery
Contacts Results and tickles by Collector (Agent) Detailed Report
Fee Liquidated to Collection Agent
1.8 Maintenances in Collection Module:
1. Collection Queue Maintenance – To which collection contracts are getting assigned.
2. Collection Agent Maintenance – To whom the collection contracts are assigned.
3. Action Codes – Actions taken by collection agent for collecting the dues from
customer
4. Results Codes Maintenance – Result of Action taken by collection agent for
collecting the dues.
5. Action-Result-Next Action Mapping – Next Action to be taken based on the result of
action by collection agent.
6. Agent Groups – Mapping of Queues and Agents based on the percentage of
allocation.
7. Collection States Maintenance – State of collection contract.
8. Collection State Mapping – New state of collection contract based on the result of an
interaction between agent and customer.
9. Queue Derivation rules – Rules according to which collection contracts should get
assigned to collection queues.
10. Delinquency Reasons – Reason for delinquency in CL, CI, LE, and MO modules.
11. Promise to Pay Policy – Policy for restriction of minimum and maximum collection of
outstanding amount and collection days.

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