The table below sets forth EMC® product-specific warranty and maintenance terms and information. Each product identified as equipment also includes its related operating system, operating environment or microcode (also defined in many contracts as “Core software”), if any, unless the table indicates that such operating system is licensed as a separate product. Any EMC software that is licensed as a separate product and is not specifically identified on this table is governed by the terms stated in the row entitled “software.”
EMC recommends that you locate products on the following table by simultaneously pressing the “Control” key and the letter “f” key to activate the “Find” feature, and then typing in the name of the applicable product.
Additional information about Available Support Options as well as other important information can be found by clicking the link found here.
Product Standard Warranty  Available Support Options  Installation Services* Designated Customer-
Replaceable Units
(CRUs)**
AlphaStor software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced Installation not included  None
ApplicationXtender Family software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced  Installation not included  None
Atmos equipment    3 years; Enhanced Premium, Enhanced Installation not included.  Not
Customer installable. Link Control Card (LCC), disk drives, power supplies, cooling units
Atmos software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option Premium, Enhanced Installation not included but
strongly recommended
None
EMC will perform the
installation of
software updates
Autograph Family software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option Premium, Enhanced
(Basic support is available for
licenses purchased before
April 9, 2012)
Installation not included  None
Automated Failover Manager (AFM) software 90 days; defective media replacement
Support during warranty available with purchase
of a RecoverPoint or MirrorView maintenance
support option.
Premium Installation not included but
strongly recommended
None
The AFM is included
with RecoverPoint or
MirrorView software
only
AutoStart Family software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced Installation not included  None
AutoSwap software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option Premium Installation
not included  None
AVALONidm software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option  Premium, Enhanced Installation not included  None
EMC P RODUCT W ARRANTY AND M AINTENANCE T ABLE
Avamar Data Store    2 years; Enhanced Premium, Enhanced Installation/implementation
not included
Single-node systems:
Customer installable but
requires separate
implementation services
available for purchase through
EMC
Multi-node systems:
Requires separate installation
and implementation services
available for purchase through
EMC Power supply, disk drives, data store node, utility node, accelerator node
Avamar software  90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option  Premium, Enhanced Installation/implementation
not included. Requires
separate purchase of
combined
implementation/installation
service by Customer from EMC
None
Backup Manager for SharePoint software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced Installation not included but
strongly recommended
None
Blade Logic Brand software No longer available for sale; maintenance only Premium, Enhanced Installation not included  None
Bus-Tech equipment I year; Basic Premium, Enhanced, Basic Installation not included  Disk drives, power
supplies
Bus-Tech Family software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced, Basic Installation not included  None
Captiva Family software (Except Pixtools and QuickScanPro products)  90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
(Basic support is available for
licenses purchased before
April 9, 2012)
Installation not included  None
Captiva software —Pixtools and QuickScanPro products only 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Basic Installation
not
included
None
Celerra Family equipment
(excluding NX4, NS20, NS-
120, NS-480, NS-960, NS-G8,
NS-G2, VG2, and VG8)
2 years; Premium Premium Included in product purchase None
Celerra NX4 equipment    3 years; Enhanced Enhanced, Premium Installation not included  Power/cooling module
(in processor
enclosures, and in
disk array enclosures),
blade, Storage
Processor (SP), SP
DIMM memory, SP I/O
module, SFP
transceiver, standby
Power supply, link
control card, and disk
Celerra NX4 Core software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced Installation not included  Not Applicable
Celerra NS20 equipment    3 years; Enhanced Enhanced, Premium Installation not included  Power/cooling module
(in processor
enclosures), SFP
transceiver module,
disk
Celerra NS-120 and NS-480 equipment 3 years; Enhanced Enhanced, Premium Installation not included  Power/cooling module
(in processor
enclosures),blade,
management I/O
module (in Storage
Processor enclosure),
SFP transceiver,
standby power supply,
and disk
Celerra NS-960 and NS-G8 equipment 3 years; Enhanced Enhanced, Premium Installation not included  SFP transceivers,
X-Blade enclosure
power supply, X-Blade
enclosure fan, Storage
Processor enclosure
power supply,
Storage Processor
enclosure fan, and
disk
Celerra NS-G2 equipment    3 years; Enhanced Enhanced, Premium Installation not included  Power/cooling Module
(in Processor
Enclosures),fan
blade,SFP transceiver,
and disk
Celerra Manager software (excluding NX4) 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium Installation
not included  None
EMC will perform the
installation of
software updates
Celerra Replicator software (excluding NX4) 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium Installation
not included  None
EMC will perform the
installation of
software updates
Celerra VG2 and VG8    3 years; Enhanced Premium, Enhanced Installation not included  Power/Cooling
Module, SFP-
compliant transceiver,
UltraFlex I/O Module,
Management Module
CLARiiON AX150 equipment No longer available for sale; maintenance only  Enhanced, Basic Installation not included  All components;
Installation of AX150
Core software and
system-based
software releases
CLARiiON AX150/150i - EMC Insignia equipment I year; Basic Enhanced, Basic Installation not included  All components;
Installation of
AX150/150i Core
software and system
based software
releases
CLARiiON AX4 series equipment 3 years; Enhanced  Premium, Enhanced  Installation not included All components;
Installation of AX4
Core software and
system-based
software releases
CLARiiON AX4 software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced Installation not included  Not Applicable CLARiiON CX300 equipment  No longer available for sale; maintenance only  Premium, Enhanced Included in product purchase Disk drives
CLARiiON CX3-series equipment No longer available for sale; maintenance only    Premium, Enhanced Included in product purchase Power supply, cooling
units, small form
factor pluggable
transceivers, disk
drives per approval of
Disk Replacement
Utility (DRU) tool, DAE
power supply, LCC;
Installation of CX3-
Series Core software
and system-based
software releases
CLARiiON CX4-series equipment No longer available for sale; maintenance only Premium, Enhanced Installation not included Power supply, cooling
units, small form
factor pluggable
transceivers, disk
drives per approval of
Disk Replacement
Utility (DRU) tool, DAE
power supply, LCC;
Installation of CX4-
Series Core software
and system-based
software releases
Connectrix Family equipment (except Connectrix devices listed below) 3 years; Enhanced Enhanced, Premium Installation not included  Power supplies, fans,
optics and the
complete switch when
applicable
Connectrix
ED-DCX8510-8B,
ED-DCX8510-4B,
ED-DCX-B, ED-DCX-4B Directors 3 years; Enhanced Enhanced, Premium Installation not included but
strongly recommended
SFP Optics, Power
Supply, Blower,
Cables
Connectrix NEX-5010, NEX-
5020, AP-7600B, AP-7420B,
ES-5832B, MP-8000B, MP-
7500B, MP-7800B,
MDS-FCOE-8
2 years; Premium Premium Included in product purchase  None
Connectrix ED-10000M
Director
No longer available for sale; maintenance only Premium Included in product purchase None
Connectrix B-Series Family switches;
DS-220B,
DS-4900B, DS-5000B No longer available for sale; maintenance only Enhanced, Premium Included in product purchase Power supplies, fans,
optics and the
complete switch when
applicable
Connectrix Manager software including Cisco Fabric Manager and Data Center Network Manager 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium Installation
not included  None
CopyPoint software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option Premium Installation
not included  None
DatabaseXtender software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced Installation not included  None
Data Domain System    1 year hardware only; Limited Warranty
Software (DDOS) 90 day; defective media
replacement
Support for DDOS during warranty available with
purchase of a maintenance support option Premium, Enhanced Installation not included but
strongly recommended
Power supply, disk
drives, SAS controller
on ES20
Data Domain software 90 day; defective media replacement
Support during warranty available with purchase
of a maintenance support option Premium, Enhanced Installation not included but
strongly recommended
None
DiskXtender Family software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option  Premium, Enhanced Installation not included but
strongly recommended
None
Documentum Family software (except ApplicationXtender) 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced
(Basic support is available for
licenses purchased before
April 9, 2012)
Installation not included  None
EmailXtender Family software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced Installation not included  None
EMC Backup Advisor Family software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced  Installation not included but
strongly recommended
None
EMC Data Protection Advisor 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option  Premium, Enhanced  Installation not included but
strongly recommended
Nonereplaceable
EMC Centera Family equipment  2 years, Enhanced  Premium, Enhanced Installation not included but
strongly recommended
With Enhanced
support option,
Customer is
responsible for
resetting of modems
and nodes
EMC Centera software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option Premium Installation not included but
strongly recommended
None
EMC will perform the
installation of
software updates
EMC Cloud Tiering Appliance Equipment 1 year,
Enhanced
Premium, Enhanced Installation not included but
strongly recommended
Disk Drives
Power Supply
EMC  Cloud Tiering Appliance Software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced Installation not included but
strongly recommended
None
EMC Disk Library for Mainframe,
DLm6000/2000 2 years; Premium Premium Requires
separate
implementation services
available for purchase through
EMC
None
EMC Disk Library Family equipment (except for DL1500, DL3000, and 3D 4000) 2 years; Premium Premium Installation not included but
strongly recommended
None
EMC Disk Library DL1500, DL3000, and 3D 4000 Family equipment 3 years; Enhanced Premium, Enhanced Installation not included but
strongly recommended
None
EMC File Management Appliance Equipment 1 year; Enhanced Premium, Enhanced Installation not i
ncluded but
strongly recommended
Disk drives, power
supplies
EMC File Management Appliance Software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium, Enhanced Installation not included but
strongly recommended
None
EMC Geographically Dispersed Disaster Restart software 90 days; defective media replacement
Support during warranty available with purchase
of a maintenance support option
Premium Installation
not included  None
EMC Greenplum Data Computing Appliance (“DCA”) 1 year hardware only; Limited Warranty
90 days for software in the DCA; defective media
replacement
Support for software during warranty available
with purchase of a maintenance support option
Premium
(covers both hardware and
software portion of DCA)
Installation not included  EMC will perform the
installation of
software updates
included with the
purchase of the DCA.
However, before EMC
can perform the
installation of an out-
of-family software
update (e.g., 4.0 to
4.1) for the Greenplum
Database software on
the DCA, Customer is
required to purchase
the DCA Greenplum
Database Upgrade
Preparation Service.
EMC Greenplum Data Integration Accelerator (“DIA”) 1 Year hardware only; Limited Warranty
90 days for software in the DIA; defective media
replacement
Support for software during warranty available
with the purchase of a maintenance support
option
Premium (covers both
hardware and software portion
of the DIA)
Installation not included  EMC will perform the
installation of
software updates
included with the
purchase of the DIA

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