售后服务的中英文版承诺书
售后服务的中英文版承诺书
售后服务承诺书
本公司深知售后服务对于用户的重要性，为了保障用户的利益和提升用户的满意度，特做出以下售后服务承诺：
一、服务承诺
1. 凡本公司销售的产品，自用户签收之日起保修一年，除非另有约定。
service fault2. 在保修期内，如产品出现非人为因素的故障或质量问题，本公司将免费提供维修或更换服务。
3. 对于用户在正常使用过程中出现的问题，本公司将提供及时、快捷的技术支持和解决方案。
4. 对于非保修期内出现的故障，本公司将提供有偿维修服务，维修费用按照实际情况进行合理收费。
二、服务流程
1. 用户在发现产品存在问题时，应及时与本公司的售后服务部门联系，并提供详细的故障描述和相关证据。
2. 售后服务部门将根据用户提供的信息，进行初步的录入和诊断。
3. 对于可以进行现场维修的问题，售后服务部门将安排技术人员进行上门维修；对于需要返厂维修的问题，将协助用户办理寄修手续。
4. 维修完成后，售后服务部门将通知用户取回产品，或协调送货上门，确保用户的便利和满意。
三、服务准则
1. 外出服务人员应经过本公司严格培训，具备专业技术和服务意识。
2. 对用户提出的问题和需求，本公司将积极响应并及时解决，不拖延或推诿。
3. 客户提出的建议和意见，本公司将认真听取并及时反馈，以不断改进和提升服务质量。
四、免责声明
1. 用户在使用本公司产品过程中，如出现非正常使用、违反操作手册、外力损坏等情况所导致的故障，本公司将不承担任何责任，对于维修费用将按照有关规定进行收费。
2. 对于因不可抗力造成的产品故障或延迟修复，本公司将尽力协助用户解决问题，但不承担相关责任。
3. 对于用户因操作不当导致的故障，本公司将提供有偿维修服务，维修费用将按照实际情况进行合理收费。
五、服务承诺的生效与解释
1. 本售后服务承诺书自用户签收产品之日起生效，有效期为一年。
2. 对于本承诺书中未涉及但涉及售后服务相关的问题，将参照相关法律法规和公司规定进行处理。
3. 本公司保留解释、修改和补充本售后服务承诺书的权利，并在网站公示之后生效。
After-sales Service Commitment Letter
We fully understand the importance of after-sales service to customers. In order to safeguard the interests of our customers and enhance their satisfaction, we make the following commitments to after-sales service:
I. Service Commitment
1. All products sold by our company have a one-year warranty from the date of customer's receipt, unless otherwise agreed upon.
2. During the warranty period, in case of non-human factors or quality problems with the product, our company will provide free repair or replacement services.
3. For problems encountered by users during normal use, our company will provide timely and efficient technical support and solutions.
4. For faults occurring outside the warranty period, our company will provide paid repair services, and the repair fees will be reasonably charged according to the actual situation.
II. Service Process
1. When a customer discovers a problem with the product, they should contact our after-sales service department in a timely manner and provide detailed descriptions of the fault and relevant evidence.
2. The after-sales service department will conduct initial recording and diagnosis based on the information provided by the customer.
3. For problems that can be repaired on-site, the after-sales service department will arrange for technicians to provide on-site repairs; for problems that require factory repairs, assistance will be provided to the customer in handling the delivery procedures.
4. After the repair is completed, the after-sales service department will notify the customer to retrieve the product or coordinate home delivery, ensuring the customer's convenience and satisfaction.
III. Service Guidelines
1. Service personnel should undergo strict training by our company, possessing professional skills and service awareness.
2. Customer problems and demands will be actively responded to and promptly resolved by our company without delay or deferral.
3. Customer suggestions and feedback will be carefully listened to and promptly responded to by our company to continuously improve and enhance the quality of our services.
IV. Disclaimer
1. Our company will not assume any responsibility for faults caused by abnormal use, violation of the user manual, external damage, and other circumstances during the customer's use of our products. In such cases, repair fees will be charged in accordance with relevant regulations.
2. Our company will make every effort to assist customers in resolving product faults or delay in repairs caused by force majeure, but will not bear any related responsibilities.

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