W: I bought a camera from your store. Here's my receipt. I know it's just past the warranty period, but the camera hasn't worked properly for some time, and now it's not focusing at all.
M: We're sorry you've had problems with one of our cameras. It seems that the camera has suffered some damage, but you've been a regular customer, and we'd like to look after this problem for you. I'll just give you a replacement.
Q: What will the man do?
               
W: We're upgrading all our staff equipment, and we'll need 50 laptops as of the 1st of next month. In the past I've always found your prices to be the best.
M: You're right about that, we do have the lowest prices in the country. We'd be glad to fill your order. Just send me the specs for each, and I'll send you a quote that I'm sure you will like.
Q: What does the man mean?
               
W: We ordered 50 laptops from your company, but on the invoice I see there's an extra charge for shipping. I thought shipping was included in the quote.
M: Shipping is included; there must be a mistake on the invoice. I'll straighten out the mistake and send you a new invoice.
Q: Which of the following is true?
               
M: This was a time-sensitive document! There's no point in delivering it three hours late!
W: I'm sorry, sir. Perhaps I could connect you to our complaints department if you wish to take it further.
Q: What is true of the document?
               
M: We were very surprised to receive such bad service from a company we've done business with in the past. So now we have this problem, and I'd like to know what you're going to do about it.
W: I think this is the result of a breakdown in communication, and we need to look at our communication methods both internally and externally. Obviously we want to keep our clients happy, and unfortunately we've fallen short this time. I'm here to make sure it won't happen again.
splitwise
Q: What is the reason for the problem, according to the woman?
           
Attending a Business Reception   
Chris: I've been looking forward to this reception for weeks. I can't wait to get some of my own leads. You know, start making new connections.
Nora: Smart thinking. But what are you going to do with all those brochures?
Chris: The party ends at two. I figure I can have them all distributed by one-thirty.
Nora: No, no, no, no. Let me clue you in. Those brochures will make you look like a green hand.
Chris: What should I do then?
Nora: Hand out business cards. That's the way to do it.
Chris: I don't understand what's wrong with these brochures about our company.
Nora: This room is going to be filled with potential clients, but there is an unwritten law: You leave your work at the door.
Chris: But how am I supposed to get anything out of this if we can't talk business?
Nora: You have business cards. Get out there and exchange cards. Just get a card for a card.
Chris: Then follow up on Monday?
Nora: You catch on quick. Let's split up so we can cover more ground.
Chris: Great idea. This is going to be a piece of cake. I'll meet you back here at two.
           
Too Clever to Be Wise   
Once there was a Scottish accountant. The business had been in the family for generations and generations. Over time, with the countless clients that had gone in and out of the office, the marble step in front of the building had developed a big, deep dip in it from all the wear and tear.
The accountant's friends kept telling him that he had better get it replaced, otherwise he'd be sued if anyone ever slipped and fell.
Reluctantly, the accountant called a stonemason to get a quote for the repairs. When the
stonemason got there, the accountant demanded a price for a new step.
""Ah, big job,"" said the stonemason, ""But I suppose I could give you a new step for a hundred pounds.""
The accountant was stunned. ""Are you crazy, man? I can't pay you a hundred pounds!""  Thinking about it for a second, he turned to the stonemason and asked, ""What would you charge me to dig up the step and turn it over so that the worn part is in the ground and I'd get a new square step?"" The stonemason hesitated. ""20 pounds.""
""Do it!"" Demanded the accountant. ""And call me when you're done.""
The accountant went back inside to read his books, but after only 15 minutes the stonemason rang the bell. As the accountant opened the door, he saw the stonemason standing there, pointing to a deep dip in the step. The stonemason laughed as he said, ""Your great-great-great granddaddy thought of that a hundred and fifty years ago!"

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