一、Circle the letter or fill in the correct answer（2points *20 = 40points）.
1、The RGB value is composed of ________ components.
A. one  B. two  C. three D. four
2、Which one is not a computer languages?
A. word 2000  B. PASCAL  C. C  D. C++
3、The _____ turns the object file into an executable program.
A. compiler  B. linker  C. interpreter  D. computer
4、The OSI model has _______ layers.
A. four  B. five      C. six    D. seven
5、Mrs. Snow _______ in the office for two years before she got a raise.
A. have been working B. had been working C. has been working D. was working
  6、The most common input devices are the ____and the _______.
A. keyboard, printer  B.mouse, monitor
C.printer,monitor    D.keyboard,mouse
7、________ are prewritten formulas that perform calculations automatically.
A.Macros   B.Functions  C.Calculations  D.Templates
8、The file an object is linked from is called the ________.
A.destination file  B. layout file C.source file   D. support file
9、 Language translators convert human language into ________.
A.service programs B.machine language C.device drivers D.operating system
10、________ is a set of hardware and software standards that allows expansion boards and other devices to install themselves.
A.Plug and Play    B.Industry Standard Architecture 
C.Unicode        D. System Unit
11、______ can provide over two hours of high quality video and sound comparable to that found in theaters.
A.DVD-R  B.DVD-ROM  C. CD  D. CD-RW
12、 Standard  telephone lines and conventional modems provide what is called ________.
  Awork architecture  B. dial-up service C. broadband  D. channels
13、Which of the following is not the basic functionality of OO Programming?________.
  A.encapsulation  B. inheritanc  C.polymorphism D.virtual functions
14、_____ are programs that are automatically loaded and operates as a part of your browser.
  A.Utilities  B.Helpers  C.Plug-ins D. Providers
15、In the four choices below , which protocol belongs to the network layer? ________.
  A、HTTP  B、TCP  C、HDLC  D、IP
16、Which technology can not be used to transmitnetwork signals? _______.
A、frequency division multiplexing    B、Time division multiplexing
C、WaveLength division multiplexing D、ATM
17、______ is a branch of computer science concerned with the study and creation of computer systems that exhibit some form of intelligence.
  A. AI  B. CAD  C. Computer network  D. Embedded system
18、In the following answer, which choice is the non-linear structure in the data structure ? ________.
  A. queue  B. stack  C.tree   D. stack
19、CRM is short for customer relation management, which of the following does it not include?
  A. Sales and marketing B.Data Structure C. Resource management 
D. Companies and institutions
20、_______ is the systematic development, operation,maintenance, and retirement of software.
  A.UML  B.E-commmerce  C. Software Engineering   D.CMM
二、Judge which statement is true and which statement is false. If the statement is true ,fill in the blank with T;others, fill in the blank with F(1point * 5 = 5 points).
( T )  1. The heart of any computer system is the central processing unit (CPU).
( F )  2. The TCP/IP Internet protocol suite is formed from five standards.
( T )  3. Your computer uses two types of memory: primary memory and secondary memory.
words( F )  4. Error recovery does not belong to operating system.
( T )  5. We can use multimedia in Education, Edutainment and so on.
三、Translate the Following Articles into Chinese (3points * 5 = 15 points) .
1. This article introduced environment develops a customer relations management in Visual under the Basic6.0 (CRM) system's process. Cannot understand each kind of customer promptly through the analysis company client management personnel the actual situation, is also unable to carry on the customer information fast the inquiry operation, to solve this problem to found a set effectively for the convenience enterprise carried on the centralism to the customer communication service and the customer relations information situation the inquiry and the supervisory work computer management customer plan.
本文介绍了在Visual Basic6.0环境下开发一个客户关系管理（CRM）系统的过程。通过分析公司客户管理人员不能及时了解各类客户的实际情况，也无法快速地进行客户信息的查询操作，为解决这一问题创建了一套行之有效的为了方便企业对客户来往业务及客户关系信息情况进行集中的查询与管理工作的计算机管理客户方案。

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