Hello seller performance team：
Thank you for your time to read my email;
I am a new seller of Amazon. I recently started selling on Amazon.
On March 5th, 2019, we registered our Amazon account Europe. register for
Before registering, I studied carefully Amazon's rules and opened our store in strict accordance with Amazon's rules. I am running my Amazon account for the first time and follow all the rules of Amazon.
For this I bought a new network cable, new computer, and phone number card and a new phone.
On March 5th, 2019, we registered the account, 2days later, a email from your part said that Welcome to the Selling on Amazon programme.
You can now reach millions of customers across Europe through your Seller Central accoun
t. Your registration provides you access to each of Amazon’s five European marketplaces – UK, Germany, France, Italy and Spain.
This make us so excited, and then, We registered Payoneer payment account for receiving the payment and get the Account certificate letter.
Today, when we want to add payment method, we can’t sign in our account. Always show password error, We have modified it a few times and still can't solve the problem.
This is our first time to sign up for the Amazon Europe site. We asked our Amazon account Manager why our account was closed. He told us that our account is associated with another account amazon. This issue is very shocking to us. Our company applied for the first time to register for the Amazon Europe site. We totally can't understand why it was judged to be associated with another account.
We checked all of our data of Company and equipment, they are all new. we are very strict with Amazon's rules. We certainly understand that we can only operate one Amazon account, and we also register for the first time, and only one account.
Because I have to go on business trips regularly,
Amazon has 24 hours to reply to the information of client, so I purchased an Aliyun Remote server IP (ECS), Today, I went to ask their customer service. They said that their IP address will be recycled. We can't confirm whether it is just because our address was previously registered Amazon account by someone else, but this is out of our control, cause we can’t check the IP that how it use before, can you understand?
Before buying (ECS) IP, we can't check what this IP used to do. We are very sorry for this, we will not use this ip operation account in the future. We will re-purchase a new network cable to log in to our account to avoid your concerns.
We have provided you with all the information of our company to prove that we are the first time to register an Amazon account Europe , please check our information carefully.
But now my account is blocked because of this account associate with other accounts, I can provide information related to the account to prove our innocence, I hope you can reinstate my account
I look forward to your reply, thank you deeply!ply!

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