Unit 2 The Power of Words
The Power of a Note
On my first job as sports editor for the Montpelier (Ohio) Leader Enterprise, I didn't get a lot of fan mail, so I was intrigued by a letter that was dropped on my desk one morning.
When I opened it, I read: "A nice piece of writing on the Tigers. Keep up the good work." It was signed by Don Wolfe, the sports editor. Because I was a teenager (being paid the grand total of 15 cents a column inch), his words couldn't have been more inspiring. 11 kept the letter in my desk drawer until it got rag-eared. Whenever I doubted I had the right stuff to be a writer, I would reread Don's note and feel confident again.
Later, when I got to know him, I learned that Don made a habit of writing a quick, encouraging word to people in all walks of life. "When I make others feel good about themselves," he told me, "I feel good too."
Not surprisingly, he had a body of friends as big as nearby Lake Erie. When he died last year
at 75, the paper was flooded with calls and letters from people who had been recipients of his spirit-lifting words.
Over the years, I've tried to copy the example of Don and other friends who care enough to write uplifting comments, because I think they are on to something important. In a world too often cold and unresponsive, such notes bring warmth and reassurance. We all need a boost from time to time, and a few lines of praise have been known to turn around a day, even a life.
Why, then, are there so few upbeat note writers? My guess is that many who shy away from the practice are too self-conscious. They're afraid they'll be misunderstood, sound sentimental or insincere. Also, writing takes time; it's far easier to pick up the phone.
The drawback with phone calls, of course, is that they don't last. A note attaches more importance to our well-wishing. It is a matter of record, and our words can be read more than once, savored and treasured.
Even though note writing may take longer, some pretty busy people do it, including George Bush. Some say he owes much of his success in politics to his ever-ready pen. How? Throughout his career he has followed up virtually every contact with a cordial response—a compliment, a line of praise or a nod of thanks. His notes go not only to friends and associates, but to casual acquaintances and total strangers—like the surprised person who got a warm pat on the back for lending Bush an umbrella.
Even top corporate managers, who have mostly affected styles of leadership that can be characterized only as tough, cold and aloof, have begun to learn the lesson, and earn the benefits, of writing notes that lift people up. Former Ford chairman Donald Peterson, who is largely credited for turning the company round in the 1980s, made it a practice to write positive messages to associates every day. "I'd just scribble them on a memo pad or the corner of a letter and pass them along," he says. "The most important ten minutes of your day are those you spend doing something to boost the people who work for you.
messages什么意思
"Too often," he observed, "people we genuinely like have no idea how we feel about them.
Too often we think, I haven't said anything critical; why do I have to say something positive? We forget that human beings need positive reinforcement—in fact, we thrive on it!"
What does it take to write letters that lift spirits and warm hearts? Only a willingness to express our appreciation. The most successful practitioners include what I call the four "S's" of note writing.
1) They are sincere. No one wants false praise.
2) They are usually short. If you can't say what you want to say in three sentences, you're probably straining
3) They are specific. Complimenting a business colleague by telling him "good speech" is too vague; "great story about Warren Buffet's investment strategy" is precise.
4) They are spontaneous. This gives them the freshness and enthusiasm that will linger in the reader's mind long afterward.
It's difficult to be spontaneous when you have to hunt for letter-writing materials, so I keep paper, envelopes and stamps close at hand, even when I travel. Fancy stationery isn't necessary; it's the thought that counts.
So, who around you deserves a note of thanks or approval? A neighbor, your librarian, a relative, your mayor, your mate, a teacher, your doctor? You don't need to be poetic. If you need a reason, look for a milestone, the anniversary of a special event you shared, or a birthday or holiday. For the last 25 years, for example, I've prepared an annual Christmas letter for long-distance friends, and I often add a handwritten word of thanks or congratulations. Acknowledging some success or good fortune that has happened during the year seems particularly appropriate considering the spirit of the Christmas season.

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