Introduction (1)
Parts List (1)
Installing SoundPoint® IP 500/501 SIP (2)
Connecting Network and Power Source (2)
Connecting the Handset and Optional Headset (3)
Attaching the Base (3)
Features (4)
Key Descriptions (5)
Using SoundPoint® IP 500/501 SIP (6)
Placing a Call (6)
Answering a Call (7)
Call Hold and Resume (7)
Multiple Calls on Hold (7)
Microphone Mute (7)
General Key Use (8)
Local Conferencing (8)
Splitting a Conference (8)
Transferring a Call (9)
drop table if exists adminCall Timer (9)
Ending a Call (9)
Redial (10)
Call Forwarding (10)
Volume Adjustment (10)
Do Not Disturb (11)
Time and Date (11)
Headset Memory Mode (11)
Display Contrast (11)
Ring Type (12)
Call Lists (12)
Contact Directory (12)
Speed Dial (13)
Multiple Lines (14)
Multiple Keys Per Line (14)
Multiple Call Appearances (15)
Shared Lines (15)
Voicemail (16)
Distinctive Ringing / Call Treatment (16)
Multilingual Support (Localization) (17)
Phone Reboot (17)
Optional Features (18)
Text Messaging (18)
Presence / Status / Buddy Lists (18)
Troubleshooting (20)
Safety and Compliance (21)
Part 15 Rules (21)
Class B Digital Device or Peripheral (21)
Modifications (22)
Installation Instructions (22)
Plug Acts as Disconnect Device (22)
Industry Canada (IC) (22)
CE and VCCI Mark (22)
Polycom Limited Warranty
and Limitation Liability (22)
Exclusions (23)
Warranty Exclusive (23)
Service Agreements (23)
Limitations of Liability (24)
Disclaimer (24)
Governing Law (24)
Copyright Notice (24)
Thank you for choosing the SoundPoint®IP 500/501 SIP, a full-duplex, hands-
free phone.  This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network.  In this User Guide, you will find everything you need to quickly use your new phone.  Be sure to verify with your system administrator that your network
is prepared for configuring your Sound-Point® IP 500/501 SIP phone.  As well, be sure to read the Part
s List, and the Safety Notices section in this guide before you set up and use the SoundPoint® IP 500/501 SIP phone.
The following items are included in your SoundPoint® IP 500/501 SIP package.  Check this list before installation to ensure that you have received each item.  If you are missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 500/501 SIP
Handset & Handset Cord
Network /  Power Cable
Power Adapter
(specification varies according
to country)
Phone Base
Quick Start Guide
For SoundPoint® 301, the power
adapter is not included in the PoE
bundle. See your system administrator if
you require one.
This section provides basic installation instructions and information for obtaining the best performance with the Sound-
®The SoundPoint ® IP 500/501 SIP User Guide includes regulatory compliance information that your system administra-

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