英文邮件(商务)格式及常用语
Ⅰ邮件主题:
①. 主题(Subject)框的内容应简明地概括信的内容,短的可以是一个单词,如greetings;
长的可以是一个名词性短语,也可以是完整句,但长度一般不超过35个字母。
YES:Supplier training;
NO:professional trainees from sister company should abide by rule of local company(太
长)
②.主题框的内容切忌含糊不清。
NO:像News about the meeting 这样的表达;
YES:应改为Tomorrow's meeting canceled。
一般来说,只要将位于句首的单词和专有名词的首字母大写即可;另外一种较为正规的
格式可将除了少于5个字母的介词、连接词和冠词之外的每一个单词的首字母大写。
YES:New E-mail Address Notification;Detailed calculation
NO:detailed calculation
③.视信的内容是否重要,还可以在开头加上URGENT或者FYI(For Your Information
供参考),如:URGENT:Submit your report today!
Ⅱ称呼:
Dear ××(人名), ,或者Dear Mr./Ms. ×× (姓), ,一般正式的邮件这样就OK了,如果和你非常熟悉的人,也可以直呼其名;然后空一行换行,顶格写,不用空格。
Ⅲ正文:
①.邮件第一段开头可以说到自己是谁(This is ××(人名) from ××(公司名)),也可以不说;
②.感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴,特别是之后你有事相
求的情况下会很有帮助。
⑴.Thank you for contacting us.如果有人写信来询问公司的服务,就可以使用这句句子开头,向他们对公司的兴趣表示感谢。
⑵.Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件,一定记得要感谢他们;如果回复并不及时,只要将“prompt”除去即可,你还可以说,“Thank you for getting back to me.”
⑶.Thank you for providing the requested information.如果你询问某人一些信息,他们花了点时间才发送给你,那就用该句表示你仍然对他们的付出表示感激。
⑷.Thank you for all your assistance.如果有人给了你特别的帮助,那一定要感谢他们!如果你想对他们表示特别的感激,就用这个句子,“I truly appreciate for your help in resolving the problem.”
英语邮件怎么称呼editor⑸.Thank you raising your concerns.就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑,你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时,
你也可以使用,“Thank you for your feedback.”
③.正文中,段与段之间也是空一行,再顶格写。
注意:正文的内容你需要注意5C原则:Clear(信息明了)、Complete(内容完整)、Correct(准确无误)、Concise(简明扼要)、Courteous(礼貌周到)
⑴.正文中的人称选择:I, You, We等,如果邮件很长的话,you的使用不能过多;I和We的区别是显而易见的,生意上、客户之间一般都是用We,你是代表公司的;当然该用I表示你个人的时候还是要用I的,视具体情况而定。语气和宾词的运用得当能决定你的礼貌程度。如:
NO: You will be pleased to learn that you have been selected to serve on our advisory board. Your prompt response will be appreciated. (好像欠你一样)
YES: I am pleased that our board has selected you as the best qualified candidate to serve on our advisory board. I hope you’ll agree to serve. (这就友善多了)
NO: Your book was well written and comprehensive. (不用你来判断我呀~~)
YES: I thoroughly enjoyed your book and found an answer to every one of my questions about performance appraisals. (客气一点,人家受落)
⑵. 切忌主客不分或模糊
例子:Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.
应改为:Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (We我们是主语, 不是report。)
⑶. 句子不要凌碎
例子:He decided not to audit the last ten contracts. Because of our previous objections about compliance. 应该连在一起。
⑷. 结构对称,令人容易理解。
例子: The owner questioned the occupant's lease intentions and the fact that the contract h
ad been altered with ink markings.
应改为:The owner questioned the occupant's lease intentions and ink alterations of the contract.
⑸. 单复数不要搞乱,不然会好刺眼,看不舒服。
例如:An authorized person must show that they have security clearance.
⑹.动词主词要呼应。想想这两个分别:
1)This is one of the public-relations functions that is under budgeted.
2)This is one of the public-relations functions, which are under budgeted.
⑺.时态和语气不要转变太多。看商务英语已经是苦事,不要浪费人家的精力啊。
⑻.选词正确
像affect和effect,operative和operational等等就要弄清楚才好用啦。
⑼.地址上的数字直接用阿拉伯数字,除了One,例子:
127 Ninth Avenue, North
127 E. 15 Street
5 Park Avenue
One Wingren Plaza
Ⅳ结尾:
①. 结尾的常用语
⑴.If you have any question or suggestion, please feel free to contact me. / Any question or suggestion, please feel free to contact me.很常用的结尾,正文中不用说的非常详细,显得冗余,可以这样结尾,他不懂的或者建议,可以联系你。
⑵. Thank you for your help and your valuable time again. / I appreciate again for your attention and time.结尾的感谢用语
⑶. I am looking forward to hearing from you soon. / Looking forward to hearing from you soon.期待收信人的尽快回复,这样的写法很常用,”soon”就足可以表示“尽快”的意思,不要用”as quickly as you can”这样生硬的短语,像是在下命令,很不礼貌。
⑷.Thank you for your kind cooperation.如果你需要读者帮助你做某事,那就先得表示感谢。
⑸.Thank you for your attention to this matter.与以上的类似,本句包含了你对对方将来可能的帮助表示感谢。
⑹.Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。
⑺.Thank you for your consideration.如果您是在寻求机会或是福利,例如你在求职的话,就用这封邮件结尾。
⑻.Thank you again for everything you've done.这句句子可以用在结尾,和以上有所不同。如果你在邮件开头已经谢过了读者,你就可以使用这句话,但是因为他们的帮助,你可以着
重再次感谢你们的付出。
②.在署名自己的之前的客套话
⑴.正式一点的,客户、公司之间的:Very truly yours, Yours very truly, Yours truly,
⑵.一般的就OK,如:Best Regards, Thanks and Best Regards, Sincerely yours,
Yours sincerely, Sincerely, Cordially yours, Yours cordially, Cordially,
然后空一行换行,你的名字、,公司的名字、、Logo等。
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