Unit 4 If you receive a complaint
班级_________  姓名__________    使用时间___________  批阅时间____________
Part 1 Listening & Speaking
I. Words
1. n. 抱怨______________                        v. 抱怨，投诉_____________(about sth/ against sb)
【词组】：对……做出投诉______________________ 投诉信_________________________
2. v. 回答，响应，作出反应______________（to）    【拓展】：n. 答复 ____________(to)   
n.职责_____________________                adj. 有责任心的_______________(for)
3. vt. 使渗透，泄露秘密；vi. 渗透 n. 泄露，漏洞______________        4. v. stain _______________________
5. vt. 使恼怒，使生气____________    adj. (指事物)使人闹心的_____________, (指人)感到闹心的_____________
    被动式：（对某人）为某事而生气___________________________
6. vt. 解释，说明______________        【词组】：向某人解释某事_______________    _______________
  【拓展】：n. 解释，说明__________________________
7. adv. 完全地________________    【拓展】：adj. ___________________        v. 完成，使完整_______________
8. v. 道歉________________            【词组】：为某事向某人道歉____________________________
  n. ____________________            【词组】：为某事向某人做出道歉__________________________
9. n. 技工__________________        【拓展】：n. 技术，技巧______________    n. (科学)技术________________
10. n. 麻烦, 故障, 问题 ________________ 【词组】：have trouble with sth./ (in) doing sth.;   
be in trouble with;  get into trouble招致不幸, 陷入困境
v. (使)烦恼, 麻烦, 打扰, 麻烦自己, 费神, 费心 【句子】：Oh don't trouble, thanks.啊! 不要麻烦你, 多谢。
What is troubling you? 你为何事烦恼?            I’m sorry to trouble you, but…
11. n. 扫描仪____________________
12. n. 退款______________    v. 把……退掉____________(sth.)    【拓展】：n. 资金, 基金__________________
13. vt. n. 交换, 调换, 兑换_______________exchange student (两国间)交换的留学生
【词组】： exchange sth. for… 以...换…    exchange sth. with sb. 与某人交换[调换]某种东西
14. n. 余额，平衡__________________    【词组】：保持平衡_____________________
15. vt. 使……满意__________________    【词组】对……满意____________________
【拓展】：Adj. (指物)令人满意的_____________ (指人)满意的_____________________n. 满意_______________
a sort of的用法16. vt. 解决__________________        【拓展】：solution ________________________
II Phrases
1. 排队等候_________________                    【ant】插队________________    ___________________
2. 抛锚，坏了_______________                    【词组】：(战争、火灾、争吵等)爆发_______________   
打碎、拆散、分解_______________________    闯入，强行进入，非法进入_______________________
违反法律/规章制度______________________    打破纪录______________________________
3. 接通（电话）____________________________    把某人电话接通（到……）________________________
4. 【cut短语】停止；中断_____________            砍倒___________________       
切断（电源，水流等）________________        插入，切入，插话_______________
5. 服务合同___________________                6. 保修期内________________________
7. 被用作……_____________________            被用来做什么___________________________
  习惯于……_____________________            过去常常做某事_______________________
__
  There used to be …_____________
8. cope with__________________ 【syn】______________  ________________  handle
  用how 和what 填空（1）__________ do you deal with the matter?（2）________do you do with the matter?
III Sentences
1. 我一直很难打通你们的电话。_______________________________
2. 请解释一下您的问题，看看我有什么能做的。_______________________________________________
3. 听起来好像是过热的问题。____________________________________________
4. 我们对于你们对待我们的方式很不满意。___________________________________________
5. 我完全理解并做出道歉。__________________________________________________
6. 我马上派一名技工到你那里去。_______________________________________________
7. Making a complaint: I’m afraid I have to make a serious complaint.
                Look, I’m sorry to trouble you, but…
                Excuse me, there seems to be something wrong with…
  Accepting a complaint:  Oh, I’m sorry about that.
                    I can’t tell you how sorry I am.
                    I wish it never happened.
Delaying a complaint:  I’m afraid we can’t help you at the moment. Could you leave your phone number and address? We will contact you soon.
Rejecting a complaint:    Well, I’m afraid there is nothing we can do about it actually.
                    Well, I’m afraid there isn’t much we can do about it.
8. (1) sound/ look/ smell/ taste/ feel  + like + n.
  (2) sound/ look/ smell/ taste/ feel  + as if + 句子 (as if 用法见grammar)
9. The food service is slow.
10. The coat wrinkled after washing.  Wrinkle v. ______________
11. leave 和wish用法见grammar.
Part 2 Reading
I. Words
1. n. 遗憾，惋惜_____________________        【词组】：令某人深感遗憾的________________________________
  v. 后悔，遗憾，惋惜        【词组】：后悔做过某事____________________________________
2. n. 打算、意图____________                【词组】：打算做某事 __________________________
                                        没有做某事的打算__________________________
  【拓展】：v .打算 ______________            【词组】：打算做某事___________________________
        v. 倾向_______________            【词组】：倾向做某事____________________________
3. n 徽章______________                    4. v. 去除，除掉，取走________________
5. n. 情况，境遇___________【词组】：在这种情况下___________________
在如此尴尬的处境中__________________
6. v. 要求，需要___________ 【词组】：需要某人做某事________________________被动式_____________________

版权声明：本站内容均来自互联网，仅供演示用，请勿用于商业和其他非法用途。如果侵犯了您的权益请与我们联系QQ:729038198，我们将在24小时内删除。