四六级英语练习三听力原文
Listening Script
Part II
1. W: I just made up a quart of orange juice this morning, and now I can’t find    it        anywhere. Do you know what happened to it?
  M: Did you hear a crash earlier? That was it. I’m just clumsy as ever.
Q: What does the man imply?
a quart of： 一夸脱，液体或固体的容积单位
女士问男士知不知道她早上弄得橙汁发生了什么事，现在不到了；男士反问她有没有听到爆裂(crash)声，男士打碎了橙汁。
2. Wsort out the facts: I suppose we should look for a bigger house, but I don’t see how we can afford it right now.
M: If only we hadn’t spent so much money on our car this year.
Q: What does the man mean?
If only,如果......就好了，如果没有在汽车上花那么多钱就好了。（言外之意，钱都花在车上了。）
3. M: I couldn’t put up with my wife any longer. I don’t know why she usually wants    to look at everything in such a negative way. (消极地看待每件事）
  W: Maybe you should try to get to know something about her childhood.
Q: What does the woman imply?
4. M: The new sales manager says he has never met you before. Are you sure you    know him?
W: We’ve been introduced about three times. He seems a little forgetful. (健忘)
Q: What can we infer from the conversation?
  A: short memory 健忘
5. M: Could you describe what you were doing at the moment?
  W: Well, I was sleeping at 6 o’clock. Then there was this horrible sound and the       floor was just bouncing and rolling like waves. All at the same time.
  Q: What happened to the woman?
      地板就像波浪一样颠簸起伏
   
6. W: Doctor, one of my wisdom teeth is bothering me, and it sometimes hurts when        I drink somethings cold.
  M: Oh, there is a cavity in it, too big. Well, we’re going to remove the        decay, and then put a
Q: What can we learn from the conversation?
7. W: I’m actually fine. It’s just that I’ve bee a little tired the last few days, and my    stomach is kind of upset.
M: Well, that doesn’t surprise me. I have some news that you might find exciting.    You’re pregnant.
  Q: What’s the relationship between the woman and the man?
8. M: I bet our team will win the game. We’re already four scores ahead of the other        team. 领先对手4分
W: It’s still a bird in the bush. You can never tell.
Q: What does the woman mean?
a bird in the bush还没到手之物
Conversation One
W: I know your company was one of the biggest American corporations to take the idea of     customer
M: Yes, um, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the    most important elements in providing successful customer services?
M: Mm... Well, that’s quite a difficult questions, because so many factors are absolutely vital if    you want to succeed, and [9] success with the customer services, I might add, means doing     everything you possibly can to please and keep customers. 成功的客户服务意思就是竭尽所能去取悦顾客，留住顾客。
W: Does that include the old idea that, for a company, the customer is always right?
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I        would say that, instead, the most important aim of a customer services unit is to encourage    communication with customers, to actively seek feedback, including
complaints, and to    acknowledge all comments, good and bad, from customers because people like to be treated    with respect.
W: Then what do you think are the most important factors for a company’s success?
M: It seems to me that [10] a company’s success, in terms of good reputation and high profits,     depends on the relationship the company establishes with the customers.That relationship    involves the company in consistently providing high-quality products and top-quality    services.一个公司在声誉和    高利润方面的成功，更多地取决于公司和客户建立的关系。  这种关系需要公司始终如一地提供高质量的产品和顶级的服务。
W: So what you’re saying is, in fact, very simply — basically, keeping customers happy    depends on providing quality and encouraging communication.
M: Yes, but the essential factor is communication. [11] A successful customer services unit is one    that    acts as a link between the company and the customer to ensure that the company can respond     to the needs of the customer. After all, a company’s success can only come from a satisfied    customer.  act as a link= act as a bridge连接着公司和客户
Questions:
9. According to the conversation, what does success with the customer services mean?
10. What do a company’s good reputation and high profits depend on according to the conversation? 
11. What can be said to be the function of the customer services unit?
Conversation Two
W: You are an expert on urban problem. Mr. Parker. [12] I wonder how you would    describe the characteristics of these enormous cities.

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