期末考试复习资料
I.Reading comprehension(20%)
2篇文章，每篇文章5个问题，共10小题，每题2分，共20分。
II.Term definitions(20%)
1. The top three departments in a hotel
The front office department, the housekeeping department and the food and beverage department.
2. Approaches to dealing with complaints in a hotel
a)To please all customers all the times;
b)To allow customers to fully voice their grievance;
c)To acknowledge customers’ comments;
d)To deal with complaints immediately
3.Calling party
The person who (or device that) initiates a telephone call over the public switched telephone network is the calling party. The calling party is usually the party that pays the fee for placing the call.
4. Called party
The person who (or device that) answers a telephone is the called party. The called party is uaually not the pary that pays the fee for placing the call.
5.Lingxing Gate in the Confucius Temple
Lingxing Gate is the first gate of the Confucius Temple. It was
first built in the Ming dynasty. Lingxing is the name of a star in the sky, which was believed by the ancient Chinese people to be a god of the heaven in charge of culture. Respecting Confucius is the same as
praising the heaven.
6.The Little Qingdao Island
The Little Qingdao Island is said to be a beautiful new bride. The magnificent white tower stands on top of the Island, which was first built by the German invaders in the late 19th century. “Floating Lights of the Island”is listed as one of the wonderful sights of Qingdao.
7.Four groups of the spring water in Jinan
Jinan, also called the Spring-Water City in China, is famous for
its tremendous springs. They are divided into four groups, which are centered respectively on the Baotu Spring, the Black Tiger Spring, the Pearl Spring and the Five-Dragon Pool.
8. The Hall of Confucius Traces
The Hall of Confucius Traces is situated at the ninth and last courtyard of the Confucius Temple. It was built in the 1592 during the Ming Dynasty. There are preserved 120 pieces of stone carvings named a
Pic ture of Confucius’ Traces. It is of great historic and artistic value to some degree.
9. The Tortoise Rock in the Baotu Spring Park
It is one of the four miraculous rocks in Jinan.It is popping its head, looking about and welcoming us exactly. The Tortoise Rock was once a royal collection in the Song Dynasty, about 1,000 years ago. Now you can take photos in front of the rock.
10. The Baotu Spring
The Baotu Spring is the First Spring Under Heaven, located in the Baotu Spring Park in
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Jinan. It bubbles up day and night from three jets and splashes all over. And it has a long history of more than 2,700 years, when it was called Luo Spring. The Baotu Spring is one of the Eight Scenes of Jinan as “Baotu Spring Gushing into the Sky”.
附：景点导游词写作及考查要点:
●The most characteristic of the attraction (1 point);
●Its appearance (1 point);
●Its history (1 point);
●Summary (1 point).
III. Put the following sentences into English(10%)
课本上每单元的对话部分以及课后的对话汉译英部分。
IV. Put the following inscriptions into English(10%)
基本上是导游词中所涉及的匾额、题词、石刻以及楹联等内容
V. Put the following passage into Chinese(10%)
课外内容
VI. Welcome or farewell speech(10%)
欢迎词、欢送词写作及考查要点:
欢迎词Points:
●to welcome your guests to stay and sightsee locally representing your travel agency
(1 point);
●to introduce yourself, the driver and manager (if he is present)
to your guests (1 point);
●to ask your guests to remember the license plate number (1 point);
●to give a very brief introduction of the city your guests are visiting (2 points);
●to express your passion for serving your guests (2 points);
●to express your good wishes and expectation to your guests (1 point);
●to propose issues your guests should pay attention to (1 point); and
●to conclude (1 point).
baotu spring是什么意思欢送词Points:
●to express your appreciation for your guests’support, cooperation, assistance and
understanding (3 points);
●to give a summary of the touring and visiting period (3 points);
●to express your unwillingness of departure (2 points);and
●to inspire yo ur guests with visiting locally once more (2 points).
VII. Guides’ speech for tourist attractions(20%)
孔庙大成殿、泰山碧霞祠、蓬莱阁、青岛栈桥
Points:
●The most characteristic of the attraction (3 points);
●Its history (5 points);
●Its appearance (5 points);

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