客服邮件回复模板
客服邮件中注入灵魂的3句经典话术：
1、Thanks for contacting us and sorry for keeping you waiting. （第一次回复开头必用）
2、Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions. (这句是解答完客人问题后的一句收尾，从Ebay官方客服邮件里借鉴的)
3、Thanks for your understanding. (处理客人投诉的标准结尾)
客人投诉收到的货品是破损的但没有提供可以证明的照片
Hi ____,
Thanks for your email and sorry for the late reply.
we need some additional information for this case, which is key to the result.
Could you please send pictures of the damaged items/parts you mentioned? So we can proc
ess a replacement request as soon as possible.
Hope you can understand and look forward to your prompt reply.灵魂注入
Kind Regards
Stefan
Hi____,
Thanks for contacting us and sorry for keeping you waiting.
Could you kindly please send us pictures of the damaged items/the situation you mentioned?
It is essential for us to speed up to deal with this issue.
Thanks for your understanding and look forward to you reply.
Kind Regards
Stefan
客人没写具体原因就申请退货（这个亚马逊经常有）
Hi ____,
Thanks for contacting us and sorry for keeping you waiting.
Could you kindly please provide more details why you need to return the items?
Perhaps we can help to solve the your problems before the return.
Look forward to your reply.
Kind Regards
Stefan
客人投诉收到的货品有零部件缺失
Hi ____,
Thanks for contacting us and sorry for keeping you waiting.
Could you kindly please highlight the missing parts on the attached manual?
Perhaps we can send you the replacement parts to solve the problems.
Look forward to your reply.
Kind Regards
Stefan
客人自己买错了item，需要安排退货
Hi _____,
Thanks for contacting us and sorry for keeping you waiting.
Could you kindly please find a courier to return the item to us? or we can arrange a collection which will charge____.
May i have your decision?
Kind Regards
Stefan
回应客人的赞赏
Hi____,
You are welcome. It is our pleasure to provide the best service for you.
Please feel free to let us know if you have any further questions.
Have a great day!
Kind Regards
Stefan

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