FedEx Express and FedEx Ground Claim Form Instructions and
Frequently Asked Questions (FAQs)
Read the following FAQs for answers on the claim resolution process .
Who can file a claim?
When should I file my claim?
The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.
How do I file a claim?
Follow the three easy steps listed below to file your claim.
Step 1: Choose one of the following options: Claims for nondelivery, misdelivery and FedEx Ground® C.O.D. (where applicable) must be filed within 9 months after the package was tendered to FedEx for shipment. All claims will be resolved based on the merits of the claims investigation. •Complete and submit a claim form online at fedex/pl/contact
•Call customer service at 801 002 800 (charged at local rate, varies according to operator )
How long will the claim resolution process take?
•Complete a claim form and e-mail, fax or mail it (see step 3).
Most cases will normally be resolved in 5 to 7 business days after we receive your claim form and supporting claim
documentation, unless additional time for research is needed.
Step 2:
Gather the following documentation:
•Photocopy of FedEx air waybill, FedEx Ship
Manager® printout, FedEx Ground Pick -Up Record (where applicable) or delivery receipt.
What should I do with the merchandise and shipment packaging?
Keep the merchandise and all original packaging, including cartons and contents, until the claim resolution process is
finished. It may be necessary to make the packaging available to FedEx for inspection.
•All documentation related to the proof of value (copy of original invoice from vendor or supplier, copy of retail invoice or receipt, final confirmation screen if online order with proof of payment,
itemized repair invoice or statement of non -repair,
appraisals, expense statement, or any other  applicable documentation).
•Serial number(s) of merchandise, if applicable.•Inspection report, if applicable.
Where can I find specific information about the claim resolution process?
For more detailed information, including time limits for specific claim types, go to fedex/pl or refer to the current FedEx Service Guide.
Step 3:
E-mail, fax or mail the completed claim form with the supporting documentation to:E-mail: poland @fedex Fax: +48 22 732 79 60
FedEx Express Poland International Sp. Customer Experience FedEx Annopol 1903-236 Warszawa
Claim Form
For lost or damaged domestic or international shipments
Sender or Shipper’s Contact Recipient’s or Consignee’s Contact
Company Company
Address Address
City State / Province City State / Province Country ZIP / Postal Code Country ZIP / Postal Code
Phone Fax Phone Fax
E-mail E-mail
Tracking or Freight Bill
Numbers
Multiple tracking numbers for the same sender, recipient, and ship date allowed.
Shipment Information Ship date No. of packages Weight
□Lost Numer kontrolny FedEx
□Complete □Partial (NOTE: Call FedEx Customer Service to obtain a FedEx Express control number or a FedEx Ground damaged call tag confirmation number.)
Qty of
Packages
Item
Number
Item Description Claimed
Amount
□Damaged
Please retain all packaging and merchandise
until your claim is resolved.
□C.O.D.Contents of shipment
Dotyczy tylko FedEx Express
and FedEx Ground
Describe damage to our packaging
Describe inner packaging
Describe damage to contents
Note: Please indicate currency used on all values.Declared value
(The value declared on the
shipment when tendered to FedEx)
Declared value for customs
(International shipments only)
Merchandise value
(Original purchase value and/or cost to repair)
FedEx pack & ship fee Freight charge Total claim /C.O.D. amount Customers remarks
Salvage If your claim is filed for damage, and mitigation through repair
or allowance is not possible, please explain why and provide
contact information for salvage pickup. Salvage should be held
until investigation of the claim is complete.
Salvage Contact Phone Fax
Claimant Information□I accept that the foregoing statement of facts is hereby certified as correct.Date
Signature (for fax or mail) Internal Reference No.
Claimant’s Name (please print) Phone
Claimant’s Address State / Province
City ZIP/ Postal Code
Country E-mail
truncated form
Bank Account No. Fax
E-mail, Fax or Mail Please return the completed form and required Proof of Value documentation (invoice and/or receipt). SUBMIT
PDF must be downloaded to submit file to FedEx

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